User's Guide

Internet Support
Visit Epson's support website at www.epson.com/support (U.S.) or www.epson.ca/support (Canada) for
solutions to common problems with your projector. You can download utilities and documentation, get
FAQs and troubleshooting advice, or e-mail Epson with your questions.
Speak to a Support Representative
To use the Epson PrivateLine Support service, call [phone] and enter the PIN on the included
Epson PrivateLine Support card. This is the fastest way of speaking to a live representative, and it's free.
This service is available 6 AM to 6 PM, Pacific Time, Monday through Friday, for the duration of your
warranty period.
You may also speak with a projector support specialist by dialing one of these numbers:
• U.S.: [phone], 6 AM to 6 PM, Pacific Time, Monday through Friday
• Canada: [phone], 6 AM to 6 PM, Pacific Time, Monday through Friday
Days and hours of support are subject to change without notice. Toll or long distance charges may
apply.
Before you call, have the following information ready:
• Product name
• Product serial number (located on the bottom or rear of the projector, or in menu system)
• Proof of purchase (such as a store receipt) and date of purchase
• Computer or video configuration
• Description of the problem
Purchase Supplies and Accessories
You can purchase screens, other optional accessories, and replacement parts from an Epson authorized
reseller. To find the nearest reseller, call 800-GO-EPSON (800-463-7766). Or you can purchase online
at www.epsonstore.com (U.S. sales) or www.epson.ca (Canadian sales).
To purchase a replacement remote control, call [phone] (U.S.) or [phone] (for dealer
referral in Canada).
Parent topic: Solving Problems
152