Specifications

Troubleshooting Page 61
To speak to a technical support representative, dial [phone] (U.S.)
or [phone] (Canada), 6
AM
to 8
PM
, Pacific Time, Monday through
Friday. Toll or long distance charges may apply.
Before you call, please have the following information ready:
◗ Product name (EPSON Perfection 636)
◗ Product serial number (located on the back of scanner)
◗ Computer configuration
◗ Description of the problem
You can purchase genuine Epson supplies and accessories from
EPSON Accessories at [phone] (U.S. sales only). In Canada,
please call [phone] for dealer referral. Or visit our web site at
www.epsonsupplies.com (U.S. sales only).
Automated telephone services
Service Access
EPSON
SoundAdvice
SM
For pre-recorded answers to commonly asked
questions about EPSON products 24 hours a day,
seven days a week, call [phone].
EPSON
FaxAdvice
TM
Access EPSON’s technical information library by
calling [phone]. You must provide a return
fax number to use this service.
EPSON Referral
Service
For the location of your nearest Authorized
EPSON Reseller or Customer Care Center, call
[phone].
If you need help
using another
manufacturer’s
software with an
EPSON product, see
the documentation for
that software for
technical support
information.
ref.book Page 61 Monday, September 28, 1998 4:24 PM