User`s guide

54
◗ The viewer may need to be reset. Gently insert the
end of a paper clip into the
Reset button next to the
viewer’s USB ports.
Viewing Problems
The LCD screen is dark.
◗ The screen may have turned off automatically to save
power, or the viewer may have shut down. Press any
button to turn the screen back on, or press down on
the power switch to turn the viewer on.
◗ If you’ve connected the viewer to your TV or
computer, the LCD screen turns off. Make sure a
video cable is not connected to the viewer.
◗ Try adjusting the screen brightness. Select
Settings
on the Home screen, then select
View Mode, and
select
LCD Brightness.
Images or videos are not displayed correctly, or sound
doesn’t play correctly.
◗ If an image doesn’t appear or appears as
?, it may
not be in a supported file format. See page 24 for
supported formats.
For audio and video, make sure the bit rate and
audio codec of your file are supported. See the
on-screen User’s Guide for details.