User's Guide

Print Quality Problems (quality is correct on screen)

Image Quality Problems (quality problem appears on screen)

If none of the solutions here solve your problem, contact Epson for help.

See also:

Problem-solving Tools

Re-installing Software

Setup Problems

Noise After Ink Installation

Software Installation Problems

Noise After Ink Installation

• The first time you install ink cartridges, your Epson printer must charge its print head for

about 3 minutes. Wait until charging finishes (the On light stops flashing) before you turn

off your printer, or it may charge improperly and use excess ink the next time you turn it on.

If the printer stops moving or making noise, but the On light is still flashing after 5

minutes, turn off your Epson printer. If the light is still flashing when you turn it back on,

contact Epson.

• Turn off your Epson printer, then make sure the ink cartridges are inserted completely and the

ink cartridge cover is closed completely. Also make sure no packing material remains in the

printer. Wait a moment, then turn the printer back on to clear the error.

Software Installation Problems

• If you’re installing the NX510 Series on a network, follow the instructions in the printed

network guide.

• If you’re installing the NX510 Series using a USB cable, make sure your NX510 Series is

turned on and the USB cable is securely connected at both ends. If you still have problems,

disconnect the USB cable and carefully follow the software installation instructions on the

Start Here sheet. Also make sure your system meets the requirements

• Close your other programs, including any screen savers and virus protection software, and

install the software again.

• In Windows, make sure your Epson printer is selected as the default printer and that the

correct port is shown in the printer properties.

• If you see an error message or your software doesn’t install correctly in Windows, you may

not have software installation privileges. Contact your System Administrator.

• If you installed the printer using a USB cable, make sure the USB Controller is working

properly in Device Manager. See your Windows help system for details. If it’s not working,

contact your computer manufacturer.

• If you’re printing over a network, set up the software for network printing.

Copying Problems