Service manual

hapter 6

TROUBLESHOOTING

This chapter helps you identify printer conditions and problems that you can

often correct yourself.

Your printer is a reliable piece of precision machinery, which should not

cause you any trouble, provided it is used and treated sensibly. However, the

few elementary tips below should help you avoid having to make unnecessary

service calls.

Remember that your printer is a highly sophisticated electronic device, which

also contains high voltage inside. For that reason, only carry out those

operations described in this chapter.

CAUTION: Any attempt to carry out operations other than those described

here may result in electric shock and/or damage to the printer.

When carrying out any repairs or maintenance, always follow

the instructions carefully.

• Power switch is on, but power indicator is off

Check Possible remedy

Printer is not getting power. Make sure that the power cord is correctly

connected.

Verify that the power source works.

• Printer sounds as if it is printing but does not; Printing is weak

Check Possible remedy

Ribbon is jamming, twisted, Make sure that the ribbon cartridge is cor-

or not between the print head rectly installed.

and the print head shield. Make sure that the ribbon is between the

shield on the print head and the end of the

print head. Replace the ribbon.

Adjustment lever is set incor- Check the setting of the adjustment lever.

rectly. Move the lever to a darker setting.