User's Guide

72 Problem Solving
■ Dim the room lights and turn off any fluorescent lights. Make sure the projector is not in
direct sunlight.
■ Turn off nearby equipment that emits infrared energy, such as a radiant room heater.
■ Make sure there are no objects between the remote control and the remote control
receiver.
Where to Get Help
Internet Support
Epson provides technical assistance 24 hours a day at epson.com/support (U.S.) or
epson.ca/support (Canada). Here you can access troubleshooting information, download
product documentation, and receive technical advice through e-mail.
Speak to a Support Representative
To use the EPSON PrivateLine Support service, call [phone]. This service is available
for the duration of your warranty period.
You may also speak with a projector support specialist by dialing [phone] (U.S.) or
[phone] (Canada).
Support hours are 6
AM to 8 PM, Pacific Time, Monday through Friday, and 7 AM to 4 PM
Saturday.
Days and hours of support are subject to change without notice. Toll or long distance charges
may apply.
Before you call, please have the following information ready:
■ Product name (MegaPlex MG-50 or MegaPlex MG-850HD)
■ Product serial number (located on the bottom of the projector)
■ Computer configuration, if you’re connected to a computer or iPod information if using
an iPod
■ Description of the problem
Purchase Supplies and Accessories
You can purchase screens or other accessories from an EPSON authorized reseller. To find the
nearest reseller, call 800-GO-EPSON (800-463-7766). To purchase online, visit
www.epsonstore.com (U.S. sales) or www.epson.ca (Canadian sales).