Specifications

M L C 1 0 4 I P P L U S
Free GlobalViewer Software
Proactive Maintenance
Free GlobalViewer can store information about
connected devices such as serial numbers,
owner identification, maintenance history,
usage data, and installed firmware versions.
This centralized data can be used to reduce
costs and guide future purchasing decisions.
For instance, a projector can be polled routinely
to track lamp usage and total life time. When
lamp usage reaches a predetermined number of
hours, the MLC 104 IP Plus can send an e-mail
notification.
Key Benefits:
• Maintenance and usage data can be used to guide
purchasing decisions
• Service times can be proactively scheduled for optimum
use of resources
• Improved equipment maintenance results in increased
system uptime
Event Scheduling
Free GlobalViewer uses the real-time clock and
calendar in IP Link-enabled devices to maximum
value. User-defined tasks are easy to configure
and schedule with Free GlobalViewer and do
not require high-level programming skills. For
instance, an administrator may want to turn off
all projectors every Friday at close of business.
The administrator can schedule the system to
turn off all projectors at a specified time, and
raise all projection screens that were left down.
Key Benefits:
• Presentation rooms can be automatically prepared for use
prior to the scheduled start time of classes or meetings
• Devices can be powered off automatically, reducing lamp
and power usage
• Devices can be configured to respond on schedule or to
predefined trigger events
Theft Alerts
Extron IP Link-enabled devices, such as
the MLC 104 IP Plus, are always on and
routinely poll their attached devices for status
information. If any serially controlled device
such as a projector or document camera is
physically disconnected from the network, the
MLC 104 IP Plus monitoring its status will know
immediately. In such an event, Free GlobalViewer
can be configured to send an e-mail message
notifying security personnel of the possible theft.
For immediate response, e-mails can be sent to
multiple addresses, including cell phones and
wireless PDAs.
Key Benefits:
• Monitoring is automatic; 24 hours a day, 7 days a week
• E-mail alerts can be sent to multiple e-mail addresses
simultaneously
• Reduction in losses from theft and vandalism saves
money
Remote Technical Support
Technicians can troubleshoot systems remotely
because Free GlobalViewer provides real-time
status of connected devices. Information such as
connection status, power state, or current input
selection is displayed in a central location. For
many connected devices, technicians can toggle
power On/Off, switch sources, control volume
and more, without leaving their office. Many
common problems can be resolved without a trip
to where the equipment is located.
Key Benefits:
• Remote device control and access to device status
enables remote troubleshooting
• Users receive a quicker response and faster problem
resolution
• Centralized technical support enables better response
with fewer support staff
GLOBALVIEWER
®
ENTERPRISE
GlobalViewer Enterprise server-based software is the next step up for managing larger A/V
installations. It provides an easy upgrade path for existing users of Free GlobalViewer using
configuration wizards, not programming. Compatible with most Web browsers, GlobalViewer
Enterprise provides enhanced help desk functionality as well as:
Enterprise-Wide Scheduling and Monitoring
With GlobalViewer Enterprise, it’s a snap to configure global schedules and conditional
monitors that are based on location and/or device type. Step-by-step menus simplify the
creation of a broad range of scheduled events and conditional monitors.
Data Logging and Reporting Capabilities
GlobalViewer Enterprise includes a SQL-based data repository for logging device and room
data. Data is gathered 24/7 and time-stamped for use in preparing valuable management
reports covering network connections, device usage, and A/V equipment inventory.
Multiple User Roles and Permissions
Controlling access for multiple users is made simple through the creation of customized
user roles.
Third-Party Scheduling System Integration
GlobalViewer Enterprise supports seamless integration with Microsoft Outlook
®
via Microsoft
Exchange
®
Server or several of the other popular campus scheduling applications, allowing
instant access to room availability and the power to schedule meetings, enhance room
usage reports, and even override scheduled display shut-offs automatically.