Specifications

1-20 Product Overview Rev. A
Confidential
Troubleshooting
Check the following cases. See also the “Error LED Codes” item to locate the causes.
✔ The print head temperature may be high or low. Wait until the print head cools or warms and
the printer resumes printing automatically.
✔ Make sure that the roll paper cover is properly closed.
✔ If a paper jam has occurred, open the roll paper cover or the ink cartridge cover and remove
the jammed paper. Do not pull the jammed paper by force or use tools. Be sure to remove it
manually.
✔ Turn off the power, wait several seconds, and then turn it on again.
Cleaning
If printing becomes faint or uneven and the INK OUT LED is not on or flashing, press the
CLEANING button until the printer mechanism begins to clean the print head (more than 3
seconds). The POWER LED flashes during cleaning. When the cleaning stops, the printer is
ready for normal printing.
Note:
Do not use the CLEANING button unless there is a problem with print quality. Unnecessary cleaning
will waste ink.
Do not turn off the power or open any covers while the POWER LED is flashing.