Operation Manual

Solving Problems During Projection
53
Try these solutions depending on your situation.
gg Related Links
• "Solutions When the Screen is Not Projected Properly" p.53
• "Solutions When Audio is Not Played Properly" p.53
• "Solutions When the Moderator Function Does Not Work" p.53
• "Solutions When the Projected Screen is Not Delivered" p.54
Solutions When the Screen is Not Projected Properly
If the screen is not projected or there are problems with the project images try
the following solutions.
• If you are using a Microsoft Office application, stop moving the mouse
pointer. If you move the mouse pointer continuously, the screen may not be
refreshed quickly.
• If the mouse pointer flickers, try the following solutions.
• Select Make the movement of the mouse pointer smooth on the General
settings tab on the Set options screen.
• Clear Transfer layered window on the Adjust performance tab on the
Set options screen.
• The Media Player movie playback screen may not be projected depending
on the computer.
• The screen saver preview may not be projected properly depending on the
computer.
• Reduce the number of connected devices if the connection speed declines.
• For Mac, when playing back movies, start Epson iProjection first before
starting playback. If Epson iProjection is started during movie playback and
the display screen resolution and color numbers are changed, try moving
the movie playback window, minimizing it, or resizing it and so on.
• When using a computer that does not meet the software requirements,
images and audio for movies may stop.
• When another user is the moderator, you cannot control your projected
display. Change the moderator or project the screen without a moderator.
gg Related Links
• "Set options - General settings" p.66
• "Set options - Adjust performance" p.68
• "Changing the Moderator" p.43
Solutions When Audio is Not Played Properly
If there is no audio coming from the projector, try the following solutions.
• Audio can only be transferred to one projector. When multiple projectors
are connected to one computer, disconnect other projectors and try again.
• Select Output audio from the projector on the Audio Output tab on the
Set options screen.
• You can only output the computer's audio from the projector when
projecting one computer screen in full screen mode.
• If the bandwidth is limited on the Adjust Performance tab on the Set
options screen, try increasing the connection bandwidth.
• If the volume for the computer is set to the minimum while the projector
volume is set to the maximum, the noise may be mixed. Turn up the
computer's volume and turn down the projector's volume.
gg Related Links
• "Set options - Audio Output" p.69
Solutions When the Moderator Function Does Not
Work
If the moderator function does not work properly, try the following solutions.
• Make sure you use the Standard Edition of the software. If you use the
Participant Edition of the software and need the moderator function,
reinstall this software as necessary.
• Make sure your projector supports the moderator function. See the User's
Guide supplied with the projector for more details.