Operation Manual

Maintenance and Troubleshooting 4-15
❏ Try adjusting the Threshold setting in the Image Controls
dialog box.
❏ Select Text Enhancement Technology from B/W Option in
the Image Type dialog box to eliminate background noise.
❏ See “Optimizing Image Scanning” on page 1-4 for more
information.
Software operation problems
You cannot start EPSON TWAIN Pro.
❏ Make sure the scanner is turned on.
❏ Make sure the interface cable meets the requirements of your
interface board. See the manual that comes with the interface
board.
❏ Turn off the scanner and computer and check the connection
between the scanner and the computer.
❏ Make sure the interface board is installed correctly.
❏ Make sure that EPSON TWAIN Pro is selected in your
application.
❏ For Windows 2000 and 98 users
Check if your scanner name appears under Imaging Device
hardware type without a ? or ! mark in the Device Manager
menu. To view this menu, right-click the My Computer icon on
the Desktop, click Properties, then click the Device Manager
tab. If your scanner appears with a ? or ! mark, or appears as an
Unknown devices hardware type, click Remove while your
scanner is connected and turned on to remove it from the Device
Manager menu. Then reinstall EPSON TWAIN Pro.