User`s guide

Appendix B:Troubleshooting
ScanShop User’s Guide - 143
• On OSF/1 and SunOS systems, PostShop printers will not show up if the
/etc/printcap file references an invalid ID file.
• On AIX systems, PostShop printers will not show up if the /etc/qconfig file
references an interface script (“backend” file) that references an invalid ID
file.
How to Get a License
You must have a valid license before you can print with ScanShop. If you haven’t
yet received a license key from us, you need to get one. You can get one from
either the “Free Demo” section ofVividata’s website, by faxing Vividata a
License Request Form or by sending e-mail to [e-mail]. If you need
a form, please download one from www.vividata.com or request one via email,
fax or telephone (see contact information at the front of this manual) and we will
send one to you. If you are certain that you have a valid license, verify that your
licensing is set up correctly (See Appendix C, “License Manager Commands”,
for license manager information.)
Installing the Keys
To enter your license keys, use the Installer. Please see “Using the Installer” on
page 14. Then, try restarting ScanShop.
Patches
It is suggested that the operating system be maintained by installing the most
current patches available from the platform vendor, as certain (possibly known)
bugs can affect the operation of ScanShop. Check Vividata’s release notes and
the support areas of our website for mention of any specific known problems
which can be fixed with certain patches.