User`s guide

Appendix B:Troubleshooting
ScanShop User’s Guide - 141
• Your scanner may be “stuck” in a bad state. Try power cycling the scanner.
You must quit and start ScanShop again.
• Your scanner may be a supported model, but with ROM ID information that
is different from the one that ScanShop’s scanner driver is looking for. Please
contact Vividata technical support for assistance in finding a possible
workaround.
• Your scanner is a clone of a supported model (a scanner that claims to be
“compatible with so and so”). It is likely that in such clones, the ROM ID
information is different from that for which ScanShop’s scanner driver was
written. In general, vividata does not support scanners that are clones of
supported models.
Symptom:
ScanShop gives the error message:
“Error opening scanner. Device model is unlicensed.”
or
“Warning: Not licensed for this scanner.”
Possible causes and solutions:
• You do not have the correct licensing level to use a particular scanner model.
You need to obtain a license key that contains the correct licensing level for
your scanner.
Symptom:
When scanning from the command line, the output image has missing sections.
Possible causes and solutions:
• Try scanning from the GUI and see if the image is complete. If it is, you may
not have enough free RAM on your system to perform a complete scan from
the command line. Try to free some RAM by exiting unused applications or
rebooting your system.
Symptom:
Your SCSI printer does not show up in the “Print Controls” window.