User`s guide

Appendix B:Troubleshooting
140 - ScanShop User’s Guide
• You have an old vvdrv.rc that could not be deleted. Manually delete
/tmp/vvdrv.rc and restart ScanShop.
• You are running an HP-UX 10.10 or 10.20 system. With certain system
configurations, ScanShop is unable to communicate with the SCSI bus.
Details on particular system configurations that fail are not yet qualified.
• You have a third party SCSI driver on your system that is incompatible with
our software. You may need to remove the other SCSI drivers.
• Your scanner (or SCSI printer) has a conflicting SCSI ID with another device
on your system.
• Your SCSI chain is not properly terminated. Check to make sure that the ends
of the SCSI chain are terminated properly, and the internal termination is set
correctly.
• Your SCSI chain is too long. Try to keep the chain as short as possible, and
make sure it does not exceed 5 meters.
• If you are running Solaris 2.x, you may not have reconfigured the /devices
directory with a “reboot -- -r”, “boot -r” from the monitor prompt (“ok”) on
SPARC platforms, or “b -r” from the secondary OS loader on x86 platforms.
• Your scanner is powered off, not properly connected, or “stuck” in a bad
state. Make sure all connections are okay, and power cycle your scanner. You
need to restart ScanShop after this.
• You have more than 4 SCSI buses on your system and your scanner is
connected to a bus other than 0, 1, 2, or 3. ScanShop only supports up to 4
SCSI buses. Connect the scanner to bus 0, 1, 2, or 3, or reassign the bus
number.
Symptom:
The “Scanner Setup” window indicates “No scanners available” even though you
have a scanner attached to the system. In the “Show All Devices” window, your
scanner is listed, but marked as “supported, not open”.
Possible causes and solutions:
• Another application is accessing the scanner (or SCSI printer). Quit any
other applications that may be accessing the scanner. You must restart
ScanShop again.