User`s guide

Appendix B:Troubleshooting
138 - ScanShop User’s Guide
Step 1: Verify Licensing is Working
Run lmstat to check if the license manager daemon(s) are running:
$VV_HOME/bin/lmstat -t
If you receive a Status UP then licensing is working correctly. If you do not, then
your first step is to verify a key is installed on your system. The file
$VV_HOME/config/license.dat is the file that holds the Vividata license
keys. It should be an ASCII text file with 644 permissions. If it is not there, please
enter your key using the Vividata Installer. If it is there, run
$VV_HOME/bin/./lmutil lmdiag
This will check to see if there is any problems with licensing.
Lastly, try running $VV_HOME/bin/lmgrd directly, this is the license
manager deamon. It should tell you what type of problem it is having. If it can
not find the license file, try setting the LM_LICENSE_FILE environment
variable as described in “LM_LICENSE_FILE environment variable” on
page 146.
Step 2: Verify Connections
Verify that all your cables are connected properly, all equipment is turned on and
working properly. If you have one or more SCSI busses, please check that all of
your connections are plugged in and operating properly.
Step 3: Check Log Files
Vividata software generates various log files that can be useful for determining
the cause of many problems.
vividata.log
When your system reboots, a file called vividata.log is created in the /tmp
directory. This file contains information from the license manager used with our
products. This log is useful in determining if licensing is starting at boot time
correctly.
vvdrv.rc
The vvdrv.rc file located in the /tmp directory will display what SCSI devices our
software found at boot and is able to communicate with. Those devices supported
by our software will be listed as supported. For more information on devices