User`s guide

ScanShop User’s Guide - 137
Appendix B: Troubleshooting
Overview
This chapter offers some troubleshooting hints as well as brief pointers to
maximize ScanShop’s operation efficiency.
Getting Help
Read this section of the manual
This section of the manual contains useful information on common problems and
troubleshooting. If you do not find an answer please go to our website’s support
section.
Getting Help On-line
Vividata now has maintains an on-line knowledge base with Questions and
Answers to many of the most common problems. It can be found at
http://www.vividata.com/SupportShop
Submitting a Question to the Support Department
At our SupportShop Website http://www.vividata.com/SupportShop you will see
a link “Ask the Support Department a Question”. This page will help you to you
supply us some important information that we need to help diagnose your
problem.
Identifying the Problem
There are several status files and options you can set in PostShop to help you
identify the cause of your problem.