Quick Guide

Problems and Solutions 33
Faxing Problems
■ Make sure the recipient’s fax machine is turned on and working.
■ Make sure the LINE port on the product is connected to a telephone wall jack. Verify
that the telephone wall jack works by connecting a phone to it.
■ Make sure the Auto Answer light is turned on to receive faxes automatically.
■ If your phone line includes voice mail answering services, calls or faxes may be
inadvertently received by your voice mail service.
■ If the line has static, press Fax, press x Menu, select Communication, and turn off
the
V.34 and ECM settings.
■ If the product is connected to a DSL phone line, you must have a DSL filter
connected to the phone jack. Contact your DSL provider for the filter.
■ If you connected a telephone or answering machine, make sure it is connected to the
EXT. port. Do not use a phone line splitter.
Print Quality Problems
■ Make sure your paper is loaded printable side down (usually the whiter, brighter, or
glossy side).
■ For the best print quality, use Epson papers (see page 4) and genuine Epson ink
cartridges (see page 25).
■ Make sure the type of paper you loaded matches the paper type setting on the control
panel or in your printer software (see page 16).
■ If you notice light or dark bands across your printouts or they are too faint, run a
nozzle check (see page 22) to see if the print head needs cleaning.
■ If you notice jagged vertical lines, you may need to align the print head. See the online
User’s Guide for instructions.
■ The ink cartridges may be low on ink. Check your cartridge levels (see page 24) and
replace cartridges, if necessary (see page 25).
■ Clean the scanner glass with a soft, dry, lint-free cloth (paper towels are not
recommended), or use a small amount of glass cleaner on a soft cloth, if necessary. Do
not spray glass cleaner directly on the glass.