User's Guide

Table Of Contents
Cannot Transfer Photos To or From a Memory Card or Device
If you have problems transferring photos to or from a memory card or USB device inserted in your
product, try these solutions:
Make sure your memory card or device is compatible with the product.
Make sure your product is securely connected to your computer.
If you are transferring photos to a memory card, check the memory card's write-protect tab to make
sure it is set to allow writing to the card.
Make sure that the file sharing setting for your product is set correctly.
Parent topic: Solving Memory Card Problems
Related references
Memory Card Types
Memory Card and USB Device File Specifications
Related topics
Transferring Photos on a Memory Card or USB Device
Cannot Access Memory Card From a Networked Mac
If you cannot access a memory card inserted in your product from a Mac connected to your product over
a network, you may have dragged the Memory Card application icon to the Trash. Check the Trash
contents and restore the icon, if possible.
Parent topic: Solving Memory Card Problems
When to Uninstall Your Product Software
If you have a problem that requires you to uninstall and re-install your software, follow the instructions for
your operating system.
Uninstalling Product Software - Windows
Uninstalling Product Software - OS X
Parent topic: Solving Problems
Uninstalling Product Software - Windows
You can uninstall and then re-install your product software to solve certain problems.
1. Turn off the product.
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