User's Guide

Cleaning and Transporting Your Product ............................................................................................. 344
Cleaning Your Product ..................................................................................................................... 344
Transporting Your Product ............................................................................................................... 347
Solving Problems.................................................................................................................................... 350
Checking for Software Updates........................................................................................................ 350
Product Status Messages ................................................................................................................ 351
Status Menu Error Codes................................................................................................................. 352
Running a Product Check ................................................................................................................ 356
Resetting Control Panel Defaults ..................................................................................................... 357
Solving Setup Problems................................................................................................................... 358
Product Does Not Turn On or Off................................................................................................. 359
Noise After Ink Installation........................................................................................................... 359
Software Installation Problems.................................................................................................... 359
Solving Network Problems ............................................................................................................... 360
Product Cannot Connect to a Wireless Router or Access Point .................................................. 360
Network Software Cannot Find Product on a Network................................................................. 362
Product Does Not Appear in OS X Printer Window...................................................................... 362
Cannot Print Over a Network....................................................................................................... 363
Cannot Scan Over a Network ...................................................................................................... 364
Solving Copying Problems ............................................................................................................... 365
Product Makes Noise, But Nothing Copies.................................................................................. 366
Product Makes Noise When It Sits for a While............................................................................. 366
Originals Do Not Feed From the Automatic Document Feeder .................................................... 366
Solving Paper Problems................................................................................................................... 366
Paper Feeding Problems............................................................................................................. 367
Paper Jam Problems in the Front Cover (A)................................................................................ 368
Paper Jam Problems in the Rear Paper Feed Slot (B1) .............................................................. 370
Paper Jam Problems in the Front Paper Feed Slot (B2).............................................................. 371
Paper Jam Problems in the Cassette (C1/C2/C3/C4).................................................................. 373
Paper Jam Problems in the Rear Cover 1 (D1)............................................................................ 375
Paper Jam Problems in the Rear Cover (E) of the Optional Paper Cassette Unit ....................... 377
Document Jams in the Automatic Document Feeder (F)............................................................. 379
Paper Ejection Problems............................................................................................................. 384
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