User's Guide

Make sure your scanner’s name appears under Imaging device without a (?) or an exclamation (!) mark in the Device Manager window. If
the scanner’s name appears with one of these marks or as an Unknown device, uninstall Epson Scan as described in Uninstalling Your
Scanning Software, then reinstall it as described on the Start Here sheet.
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Pressing the Start Button Does Not Start the Correct Program
Make sure your scanner software is installed as described on the Start Here sheet.
Windows: Click the Events tab in your scanner’s Properties window and make sure Take no action is not selected. Also, make
sure the Start Button is selected in the Select an event list box, and Start this program is selected. For details, see Assigning a
Program With Windows 8, Windows 7, and Windows Vista or Assigning a Program With Windows XP.
Mac OS X: Make sure you are logged on as the user who installed the scanner software. Other users must first start Epson
Scanner Monitor in the Applications folder and then press the Start button to scan.
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