User's Guide

Home > Solving Problems
Scanner Problems
The Lights Are Flashing
The Scanner Does Not Turn On
The Scanner Does Not Turn Off
The Scanner Turns Off
You Cannot Start Epson Scan
Pressing the Start Button Does Not Start the Correct Program
The Lights Are Flashing
When an error occurs, the scanner cancels operating and the Error and Ready lights indicate the error type.
Error light
(Orange)
Ready light
(Green)
Meaning
Flashing Off An error has occurred.
Make sure the transportation lock is unlocked.
Make sure the scanner is connected to your computer
properly. See the Start Here sheet for instructions on
connecting the scanner to your computer.
Make sure the scanner software is fully installed. See the
Start Here sheet for instructions on installing the scanner
software.
Paper is jammed in the ADF. Remove the jammed paper from
the ADF. See Paper Jams in the Automatic Document Feeder.
Turn off the scanner and turn it on again. If the Error and
Ready lights are still flashing, the scanner may be
malfunctioning, or the scanner light source may need to be
replaced. See Contacting Epson Support for details.
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The Scanner Does Not Turn On
Make sure your scanner’s AC adapter is securely connected to the scanner and a working electrical outlet.
Make sure the electrical outlet works. If necessary, test it by plugging in another electrical device and turn it on.
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The Scanner Does Not Turn Off
Make sure the scanning software is not running.