User`s guide

Product Status Messages
You can often diagnose problems with your product by checking the messages on its LCD screen. You
can also press the Help button to view help topics.
LCD screen message Condition/solution
Paper jam inside or back Lift up the scanner unit and remove any jammed paper. Detach the duplexer
side of the product on the back of the product and remove any jammed paper. Then press the
Start button.
Paper out or paper jam Load more paper or clear the product of jammed paper. Make sure to load
only the recommended number of sheets.
Paper jam Lift up the scanner unit and remove any jammed paper. Turn the product off
and back on to clear the error.
Paper feed error or jam Remove jammed paper from inside the printer. Check for jammed paper
inside the printer (by lifting up the scanner unit), the paper cassette tray, and
in the duplexer on the back of the product. Press the Start button after
removing the jammed paper.
Cannot recognize There is a problem with how your originals are placed on the product. Check
photos to make sure they are placed correctly and repeat the operation.
Communication error Make sure the computer is connected to your product and your software is
installed correctly.
Printer error Turn the product off. Make sure there is no jammed paper inside the product,
then turn it back on. If the error is not resolved, contact Epson for support.
A printer's ink pad is
Press the Start button to resume printing. The ink pads are near the end
nearing the end of its
of their service life and the error will continue to appear until the ink pads are
service life
replaced. When the ink pads are saturated, the product stops and you need
to replace the ink pads to continue printing. Contact Epson to replace the ink
pads.
A printer's ink pad is at The ink pads are at the end of their service life. Turn the product off and
the end of its service life contact Epson for support.
Cannot recognize the Make sure the memory card has been inserted correctly. If it is inserted
memory card or disc correctly, check to see if there is a problem with the card, then try again.
The combination of IP There is a problem with the network connection to your product.
address and subnet
mask is invalid
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