User's Guide

Home > Solving Problems
Scanning Software Problems
You Cannot Start EPSON Scan
The Scanner Software Does Not Work Properly
Scanning Takes a Long Time
Note:
● Some EPSON Scan settings may be unavailable or grayed out based on your
scanner’s capabilities, the currently selected settings, or the currently installed
optional accessories.
● If you see a message on your screen telling you that your scanner can work
faster with a USB 2.0 connection, close the message box. You can still use your
scanner with your USB 1.1 port; this message just informs you that a faster
connection is available.
You Cannot Start EPSON Scan
● Make sure the scanner power button is turned on.
● Turn off your computer and scanner, then check the USB cable connection between
them to make sure it is secure.
● The scanner may not work properly when your computer is in standby mode (Windows)
or sleep mode (Mac OS X). Restart EPSON Scan and try scanning again.
● The scanner may not work properly if you upgrade your operating system but do not
reinstall EPSON Scan. See Uninstalling Your Scanning Software for instructions on
uninstalling and reinstalling it.
● Make sure that EPSON Scan is selected in your scanning program.
If you are scanning with the ADF, see Starting a Scan With Another Scanning Program.