User's Guide

Home > Solving Problems
Scanner Problems
The Scanner Does Not Scan
The Scanner is Not Recognized by Your System
Pressing the Start Button Does Not Open the Correct Program
You Cannot Scan Multiple Images at One Time
See your Start Here sheet for instructions on setting up your scanner. If you have problems
operating the scanner, make sure:
● The scanner is turned on by pressing its power button.
● The power cord is securely plugged into an electrical outlet.
● The power outlet works. (If necessary, test it by plugging in another electrical device
and turning it on.)
If you still have problems scanning, see the other topics in this section.
The Scanner Does Not Scan
● Wait until the Ready light turns green to indicate that the scanner is ready to scan.
● Your system may not work properly if you use a USB cable other than the one that
came with your scanner.
● The scanner may not work properly when connected to the computer through more
than one hub. Connect the scanner directly to the computer’s USB port or through one
hub only.
● The scanner may not work properly when your computer is in standby mode (Windows)
or sleep mode (Mac OS X). Restart EPSON Scan and try scanning again.
● The scanner may not work properly if you upgrade your operating system but do not
reinstall EPSON Scan. See Uninstalling Your Scanning Software for instructions on
uninstalling and reinstalling it.