Quick Guide

40 Solving Problems
2. If necessary, lift the scanner cover and remove the document mat. Then carefully
remove any pages caught beneath it.
3. Open the ADF input tray and remove any jammed paper.
Caution: Do not try to remove the pages without opening the ADF cover or you could
damage the mechanism.
Faxing Problems
■ Make sure the recipient’s fax machine is turned on and working.
■ Make sure the LINE port on the product is connected to a telephone wall jack. Verify
that the telephone wall jack works by connecting a phone to it.
■ Make sure Auto Answer is on to receive faxes automatically (see page 23).
■ If the line has static, press if necessary, then press l or r and select Setup. Scroll
down and select
Fax Settings, then Communication. Turn off the ECM (Error
Correction Mode) setting.
■ If your phone line includes voicemail services, turn off Auto Answer. Otherwise, calls
or faxes may be inadvertently received by your voicemail service.
■ If the product is connected to a DSL phone line, you must have a DSL filter
connected to the phone jack. Contact your DSL provider for the necessary filter.
XP800QG.book Page 40 Thursday, May 17, 2012 3:14 PM