Quick Guide

38 Solving Problems
If you connected a telephone or answering machine, make sure it is connected to the
EXT. port. Do not use a phone line splitter.
If an answering machine is connected, set the number of rings to answer for receiving
faxes to be greater than the number of rings for the answering machine.
Tr y low eri n g the Fax Speed setting.
Print Quality Problems
Load the paper printable side down (usually the whiter, brighter, or glossy side) in the
paper cassettes. Load paper printable side up in the rear paper feed slot.
Make sure your paper isnt damp or curled.
For the best print quality, use EPSON papers (see page 8) and genuine EPSON ink
cartridges (see page 28).
Make sure the paper type setting on the touch screen or in your printer software is
correct for the type of paper you loaded (see page 18).
If you notice light or dark bands across your printouts or they are too faint, run a
nozzle check (see page 26) to see if the print head needs cleaning.
If you notice jagged vertical lines, you may need to align the print head. See the online
User’s Guide for instructions.
The ink cartridges may be low on ink. Check your cartridge status and replace
cartridges, if necessary (see page 29).
Clean the scanner glass with a soft, dry, lint-free cloth (paper towels are not
recommended), or use a small amount of glass cleaner on a soft cloth, if necessary. Do
not spray glass cleaner directly on the glass.
XP850QG.book Page 38 Friday, July 6, 2012 4:36 PM