User's Manual

10-6
Maintenance and Troubleshooting
You are unable to drag and drop photos into a document.
◗ If you’re using Windows NT 3.51, this method of
getting pictures into your documents may not be
reliable. Try importing or using copy and paste.
◗ If your system has less than 16MB RAM, you may not
be able to use drag and drop. Make sure you don’t run
too many applications at the same time. You may need
to add memory to your system or use another method of
getting photos into your documents.
◗ Your application may not support this method of adding
pictures.
You are unable to copy and paste or import your photo into
a document on your Macintosh.
◗ Try increasing your virtual memory using the Memory
Control Panel. Also increase the memory allocation for
your word processor or other application. (Select the
application and choose
Get Info from the File menu.)
◗ Try turning off any unnecessary extensions. See your
Macintosh documentation for more information.
The pictures transfer to your computer too slowly.
◗ If your system has less than 16MB RAM, the transfer
speed may be slow. Try using virtual memory. See your
computer documentation or system help for more
information.
◗ Check the port setting in your Windows Control panel.
You may need to set your port to a faster speed. See your
Windows documentation or help system for more
information.
◗ If you’re transferring pictures to an application through
the TWAIN interface or EPSON Photo!2 and you use
the PhotoEnhance feature, the transfer will take longer.
Try transferring without PhotoEnhance.
You get an error message when you use the Image Expert
Save to Floppy feature.
◗ Make sure the diskette you’re using is not write-
protected.
Lily.book Page 6 Tuesday, March 2, 1999 4:06 PM