Quick Guide

34 Solving Problems
Faxing Problems
■ Make sure the recipient’s fax machine is turned on and working.
■ Make sure the LINE port on the product is connected to a telephone wall jack. Verify
that the telephone wall jack works by connecting a phone to it.
■ If you use a voicemail service, you should turn off Auto Answer. Otherwise, calls or
faxes may be inadvertently received by your voicemail (see page 19 for details on
manually receiving faxes).
■ If the line has static, press Home, press l or r to select Setup, select
Fax Settings, and then Communication. Turn off the V.34 and ECM (Error
Correction Mode) settings.
■ If the product is connected to a DSL phone line, you must have a DSL filter
connected to the phone jack. Contact your DSL provider for the necessary filter.
■ If fax calls are disconnected when you hang up, make sure your phone or answering
machine is connected to the
EXT. port.
■ If an answering machine is connected, set the number of rings to answer for receiving
faxes to be greater than the number of rings for the answering machine.
Print Quality Problems
■ Make sure the document is placed flat against the document table glass and your
Epson printer is not tilted or placed on an uneven surface.
■ Load the paper printable side down (usually the whiter, brighter, or glossy side) in the
cassette.
■ Make sure your paper isn’t damp or curled.
■ For the best print quality, use Epson papers (see page 5) and genuine Epson ink
cartridges (see page 25).
■ Make sure the type of paper you loaded matches the paper size and paper type settings
in your printer software (see page 14).
■ If you notice light or dark bands across your printouts or they are too faint, run a
nozzle check (see page 23) to see if the print head needs cleaning.
■ If you notice jagged vertical lines, you may need to align the print head. See the online
User’s Guide for instructions.
■ The ink cartridges may be low on ink. Check your cartridge status and replace
cartridges, if necessary (see page 26).
■ Clean the scanner glass with a soft, dry, lint-free cloth (paper towels are not
recommended), or use a small amount of glass cleaner on a soft cloth, if necessary. Do
not spray glass cleaner directly on the glass.
Art837QG.book Page 34 Wednesday, April 27, 2011 4:07 PM