Service manual

EPL-5700L/5700i Revision A
TROUBLESHOOTING HANDLING SERVICE CALL ERRORS 27
3.2 HANDLING SERVICE CALL ERRORS
This section describes various conditions which may cause fatal errors, and
provides remedies for such errors.
3.2.1 Service Call Error Conditions
Note that the following operations will result in the Service Call Errors
without fail.
Bringing up the BIOS settings screen with the printer power on.
Turning on - off - on the printer while printing.
Turning on “Apple Talk” while using EPSON LINK3.
Using the printer driver other than designated for the EPL-5700L/5700i.
3.2.2 Error LED Lamp
Ready Lamp: OFF
Error Lamp: ON (Red)
3.2.3 Error Code Display and Remedies
In most Service Call Error cases, the printer recovers from the error if it is
turned off and on again. However, in the case where the printer does not
recover from the error even after the above operation, check the Service
Call Error Code and take appropriate measures as shown in Table 3-1.
SERVICE CALL ERROR CODE DISPLAY
If a Service Call Error occurs and “EPSON Printer Window!3” pops up
on the screen, press Ctrl+Shift+Enter together to display the error code.
CAUTION
This function should not be made open to users.
Table 3-1. Service Call Error Codes
Service Call Error Code Error Description Remedy
I0001 Protocol Error Replace the Main Board.
C1999 Video Error Replace the Main Board.
C1999 Data Expansion Error Replace the Main Board.
C1000
Standard RAM Check
Error
Replace the Main Board.
C1200
EEPROM Access
Error
• Initialize EEPROM.
• Replace the Main
Board.
C2000 Software Error
• Reboot the host PC.
• Reinstall the driver.
• Replace the Main
Board.
Win Mac
E0003 E2000 Abnormal Fusing
Refer to 3.4.2.3 of the
EPL-5700 Service
Manual.
E0006
Abnormal Polygon
Motor
Refer to 3.4.2.2 of the
EPL-5700 Service
Manual.
E0009 Abnormal Laser
Refer to 3.4.2.1 of the
EPL-5700 Service
Manual.
E0014
Communication Error
with Engine
• Replace the engine.
• Replace the Main
Board.