Datasheet

Where Service is provided this will involve, at Epson’s sole discretion, the adjustment, repair
or replacement of the Product.
Adjustments or Repairs will be made such that following the adjustment or repair the
Product is providing satisfactory performance consistent with its age and usage.
Replacement products may be refurbished units.
If a replacement product is provided, the unexpired part of the Term is applied to the
replacement product.
4. Obtaining Service
To request repair or replacement of your product under the Service, contact your local
Epson helpdesk centre by phone. Before making any request you should have first
performed the recommended self-checks as described in the Epson support website,
www.epson.eu/support , which also contains details of the relevant Epson helpdesk centre
you need to contact for the country in which the Product is situated.
5. Your Responsibilities
If the Service includes working on the Product while it is connected to any computing
system, data storage or other equipment you must ensure, before you permit any work to
begin, that you have backed up any records, information, files, operating or application
software, data, or anything else on that system or equipment that could be affected if things
go wrong (together “Data”). Epson only undertakes work as part of the Services on this
basis.
This action by you is required to ensure that, if anything is deleted from or corrupted within
your system or equipment as a direct or indirect result of Epson providing the Services, you
(and/or the owners and users of the system or equipment) have the copies you need to
replace them.
6. Limits to the Service
The Service will be provided only if the Product fails to operate in accordance with its
specification. The EPSON CoverPlus contract and the Service do not cover:
• setting up the Product on site or providing product support
• routine maintenance, cleaning or replacing consumables (e.g. ink cartridges, lamps)
as described in the Product’s user manual
• calibration of other products which may be connected to or used with the Product
and Epson does not accept responsibility for ensuring any particular performance
when the Product is used with other equipment or software
• Replacing parts (other than parts specifically identified in the Description) which
normally require replacing during the life of the Product or of any part which has (by
reason of its level of use, wear and tear) reached the end of its normal useable life.