L Hudson++ Ref. Guide Rev.c A5 size 03-03-97 cover-2 DR, pass 0 Where to Find Information This User’s Guide Provides you with information on using your EPSON Stylus COLOR 300 and consumable products, from setting up to troubleshooting. Online Help Provides you with detailed information and instructions on the Windows printer software that controls your printer. Online help will be automatically installed when you install the printer software. See Chapter 3 for information on accessing online help.
Proof Sign-off: Ohtera Nomoto Grady _______ _______ _______ Hudson++ Ref. Guide Rev.c A5 size 03-04-97 R Front DR, pass 0 F-R01 Color Ink Jet Printer All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of SEIKO EPSON CORP. The information contained herein is designed only for use with this EPSON printer.
L Hudson++ Ref. Guide Rev.c A5 size 03-04-97 Front DR, pass 0 Declaration of Conformity According to ISO/IEC Guide 22 and EN 45014 Manufacturer: Address: SEIKO EPSON CORPORATION 3-5, Owa 3-chome, Suwa-shi, Nagano-ken 392 Japan Representative: Address: EPSON EUROPE B.V. Prof. J. H.
Hudson++ Ref. Guide Rev.c A5 size 03-04-97 Front DR, pass 0 Contents Safety Information Important Safety Instructions . A few precautions . . . . . . ENERGY STAR Compliance . . For United Kingdom Users . . Warnings, Cautions, and Notes . . . . . 0-1 0-2 0-4 0-4 0-5 Printer Parts and Control Panel Functions . . . . . . . . . . . . System Requirements . . . . . . . . . . . . . . . . . . . . . . . . Options and Consumable Products . . . . . . . . . . . . . . . . 1-2 1-4 1-5 Chapter 1 Chapter 2 . . . .
L Hudson++ Ref. Guide Rev.c A5 size 03-04-97 Front DR, pass 0 Chapter 3 Starting to Print Loading Plain Paper . . . . . . . . . . . . . Accessing the Printer Software . . . . . . . From Windows applications . . . . . . From Windows 95 . . . . . . . . . . . . From Windows 3.1 . . . . . . . . . . . . Getting Information Through Online Help From Windows applications . . . . . . From Windows 95 . . . . . . . . . . . . From Windows 3.1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Hudson++ Ref. Guide Rev.c A5 size 03-04-97 Chapter 6 Troubleshooting Diagnosing the Problem . . . . . . . . . . . . . . . . . . . . Error indicators . . . . . . . . . . . . . . . . . . . . . . . Printer operation check . . . . . . . . . . . . . . . . . . . Problems and Solutions . . . . . . . . . . . . . . . . . . . . . Power supply . . . . . . . . . . . . . . . . . . . . . . . . Operation . . . . . . . . . . . . . . . . . . . . . . . . . . Paper handling . . . . . . . . . . . . . . . . . . . . . . .
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Proof Sign-off: Ohtera Nomoto Grady _______ _______ _______ Hudson++ Ref. Guide Rev.c A5 size 02-27-97 R Introduction DR, pass 0 Safety Information Important Safety Instructions Read all of these instructions and save them for later reference. Follow all warnings and instructions marked on the printer. ❑ Do not place the printer on an unstable surface or near a radiator or heat source. ❑ Place the printer on a flat surface. The printer will not operate properly if it is tilted or at an angle.
L Hudson++ Ref. Guide Rev.c A5 size 02-27-97 Introduction DR, pass 0 ❑ Unplug the printer and refer servicing to qualified service personnel under the following conditions: If the power cord or plug is damaged; if liquid has entered the printer; if the printer has been dropped or the cabinet damaged; if the printer does not operate normally or exhibits a distinct change in performance. Adjust only those controls that are covered by the operating instructions.
Hudson++ Ref. Guide Rev.c A5 size 02-27-97 R Introduction DR, pass 0 ❑ Do not dismantle ink cartridges or try to refill them. This could result in damage to the print head. ❑ Once you install an ink cartridge, do not open the ink cartridge clamp or remove the cartridge except to replace it with a new one. The cartridge may become unusable otherwise. ❑ Install the ink cartridge immediately after you remove it from its package.
L Hudson++ Ref. Guide Rev.c A5 size 02-27-97 Introduction DR, pass 0 ENERGY STAR Compliance As an ENERGY STAR Partner, EPSON has determined that this product meets the ENERGY STAR guidelines for energy efficiency.
Hudson++ Ref. Guide Rev.c A5 size 02-27-97 R Introduction DR, pass 0 If you have to fit a plug: As the colours of the mains lead of this appliance may not match coloured markings used to identify the terminals in a plug, please proceed as follows: The green and yellow wire must be connected to the terminal in the plug which is marked with the letter E or the Earth symbol ( ). G The blue wire must be connected to the terminal in the plug marked with the letter N.
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Proof Sign-off: Ohtera Nomoto Grady _______ _______ _______ Hudson++ Ref. Guide Rev.c A5 size 03-04-97 R Chapter 1 DR, pass 0 Chapter 1 1 Getting to Know Your Printer Printer Parts and Control Panel Functions . . . . . . . . . . . . 1-2 System Requirements . . . . . . . . . . . . . . . . . . . . . . . . 1-4 Options and Consumable Products . . . . . . . . . . . . . . . .
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Hudson++ Ref. Guide Rev.c A5 size 03-04-97 Chapter 1 DR, pass 0 Buttons Button 1 Function E Loads or ejects paper if pressed and released within 2 seconds. Resumes printing if pressed after a paper out error. T Moves the print head to the ink cartridge replacement position if pressed for 3 seconds while the V ink out light is flashing or on. Returns the print head to its home position after ink cartridge replacement.
L Hudson++ Ref. Guide Rev.c A5 size 03-04-97 Chapter 1 DR, pass 0 System Requirements To use your printer with a PC, you need Microsoft® Windows® 3.1, Windows for Workgroups, or Windows 95; and a shielded, twisted-pair parallel cable. The following tables show the system requirements for using just the essential software, printer driver and utilities, and also for using EPSON Answers, the multi-media guide to your printer and color printing.
Hudson++ Ref. Guide Rev.c A5 size 03-04-97 Chapter 1 DR, pass 0 ❑ VGA, Super VGA, or better display adaptor and color monitor ❑ 640 x 480 screen resolution (800 x 600 recommended) ❑ Double-speed CD-ROM drive (Quad-speed or faster recommended) 1 To run EPSON Answers, see your CD-ROM booklet. Your computer dealer can help you update your system if it does not meet these requirements. Options and Consumable Products Interface cables EPSON supplies several types of interface cables.
L Hudson++ Ref. Guide Rev.c A5 size 03-04-97 Chapter 1 DR, pass 0 EPSON special media Paper specifically designed for ink jet printers will meet most high-quality printing needs.
Proof Sign-off: Ohtera Nomoto Grady Hudson++ Ref. Guide Rev.c _______ _______ _______ A5 size 03-04-97 R Chapter 2 DR, pass 0 Chapter 2 Setting Up the Printer 2 Unpacking the Printer . . . . . . . . . . . . . . . . . . . . . . . Attaching the Paper Support 2-2 . . . . . . . . . . . . . . . . . . . 2-3 Choosing a Place for the Printer . . . . . . . . . . . . . . . . . . Using a printer stand . . . . . . . . . . . . . . . . . . . . . . 2-3 2-4 Plugging in the Printer . . . . . . . . . . . . .
L Hudson++ Ref. Guide Rev.c A5 size 03-04-97 Chapter 2 DR, pass 0 Unpacking the Printer Your printer box should include a CD-ROM, which includes the printer software that runs your printer, and the following items: paper support 00 printer power cord In some locations, the power cord comes attached to the printer. The shape of the AC plug varies by country; be sure the plug included is the right shape for your location.
Hudson++ Ref. Guide Rev.c A5 size 03-04-97 R Chapter 2 DR, pass 0 Attaching the Paper Support Insert the paper support into the central slot at the rear of the printer as shown below. 2 07 Choosing a Place for the Printer Follow the guidelines listed below when selecting a location for your printer. ❑ Place the printer on a flat, stable surface. The printer will not operate properly if it is tilted or at an angle.
L Hudson++ Ref. Guide Rev.c A5 size 03-04-97 Chapter 2 DR, pass 0 ❑ Avoid places subject to shocks and vibrations. ❑ Place the printer near a wall outlet where the plug can be easily unplugged. Note for French-speaking users: Placez l’imprimante près d’une prise de contacte où la fiche peut être débranchée facilement. ❑ Avoid electrical outlets controlled by wall switches or automatic timers.
Hudson++ Ref. Guide Rev.c A5 size 03-04-97 R Chapter 2 DR, pass 0 Plugging in the Printer 1. Make sure that the printer is turned off. 2 08+ 2. Check the label on the back of the printer to make sure the voltage required by the printer matches that of the electrical outlet you will be plugging it into. Also, make sure that you have the correct power cable for your power source. c Caution: It is not possible to change the printer’s voltage.
L Hudson++ Ref. Guide Rev.c A5 size 03-04-97 Chapter 2 DR, pass 0 Installing the Ink Cartridge w Warning: The ink cartridge is a self-contained unit. Under ordinary use, ink will not leak from a cartridge. If ink does get on your hands, wash them thoroughly with soap and water. If ink gets into your eyes, flush them immediately with water. Install the ink cartridge as follows: Note: Do not open the ink cartridge package until just before you install the cartridge, or the ink may dry up. 1.
Hudson++ Ref. Guide Rev.c A5 size 03-04-97 R Chapter 2 DR, pass 0 2. Hold down the T cleaning button for three seconds. The P power light begins flashing, and the print head moves slightly left to the ink cartridge replacement position. 2 26-A c Caution: Do not move the print head by hand. Always use the T cleaning button to move it. Otherwise you may damage the printer. 3. Holding both sides of the cover, open the printer cover.
L Hudson++ Ref. Guide Rev.c A5 size 03-04-97 Chapter 2 DR, pass 0 4. Lift up the ink cartridge clamp as far as it will go. Remove the protective material from the cartridge holder. 11 5. Open the ink cartridge package. Next, remove only the yellow tape seal from the top of the cartridge as shown below. c Caution: ❑ You must remove the yellow tape seal from the cartridge. Installing the cartridge with the yellow tape still attached will permanently damage it.
Hudson++ Ref. Guide Rev.c A5 size 03-04-97 R Chapter 2 DR, pass 0 6. Lower the ink cartridge into the holder with the label face up and the arrow mark pointing to the rear. Do not push down on the ink cartridge. 2 12 7. Press the ink cartridge clamp down until it locks in place. 13 c Caution: Once you install the ink cartridge, do not open the clamp again until you replace the ink cartridge. Otherwise, the cartridge may become unusable.
L Hudson++ Ref. Guide Rev.c A5 size 03-04-97 Chapter 2 DR, pass 0 8. Press the T cleaning button. The printer moves the print head to its home (far right) position. Note: Even if you do not press the T cleaning button, the printer moves the print head unit back to its home position about 60 seconds after you install the ink cartridge. The printer charges the ink delivery system. The first time you install the ink cartridge, this operation takes a few minutes.
Hudson++ Ref. Guide Rev.c A5 size 03-04-97 R Chapter 2 DR, pass 0 Connecting the Printer to Your PC To connect the printer to your computer using the built-in parallel interface, you need a shielded, twisted-pair parallel cable. 2 Connect the printer to the computer as follows: 1. Make sure both the printer and computer are turned off. 2. Plug the cable connector securely into the printer’s interface connector. Then squeeze the wire clips together until they lock in place on both sides.
L Hudson++ Ref. Guide Rev.c A5 size 03-04-97 Chapter 2 DR, pass 0 Installing the Printer Software After connecting the printer to your computer, install the printer software. It is included in the “Printer Software for EPSON Stylus COLOR 300” CD-ROM shipped with your printer. Your printer software includes: ❑ Printer driver The printer driver is software that runs, or “drives”, your printer. With it, you can make settings such as print quality, media type, and paper size.
Hudson++ Ref. Guide Rev.c A5 size 03-04-97 R Chapter 2 DR, pass 0 Installing the software for Windows 95 If you are using Windows 3.1, see page 2-19 for instructions. 1. Make sure Windows 95 is running and the printer is off. 2 2. For CD-ROM users: Insert the printer software CD shipped with your printer in the CD-ROM drive. The dialog box shown below appears. Click Install.
L Hudson++ Ref. Guide Rev.c A5 size 03-04-97 Chapter 2 DR, pass 0 3. Select your printer icon in the EPSON Printer Utility Setup dialog box. Click OK to start the installation and follow the on-screen instructions. Note: Installation time varies depending on your computer system. For CD-ROM users: EPSON Answers installation begins automatically once the printer driver and utilities are installed. Follow the on-screen instructions.
Hudson++ Ref. Guide Rev.c A5 size 03-04-97 R Chapter 2 DR, pass 0 Installing the software using Windows 95 plug-and-play function Follow these steps to install the printer software using Windows 95 plug-and-play capabilities. 2 Note: To install the printer software using Windows 95 plug-and-play capabilities, your computer’s parallel port must be an IEEE-1284 compatible, bidirectional parallel port. See your computer documentation for more information. 1.
L Hudson++ Ref. Guide Rev.c A5 size 03-04-97 Chapter 2 DR, pass 0 5. Click the Driver from disk provided by hardware manufacturer button. Do not select any of the other buttons. 6. Click OK. You see the Install From Disk screen. 7. For CD-ROM users: There are two versions of the printer software, English only and the multiple-language version. If your CD does not have “Multiple-language version” written on it, insert the CD in the CD-ROM drive, type D:\Windows, click OK, and go to step 8.
Hudson++ Ref. Guide Rev.c A5 size 03-04-97 R Chapter 2 DR, pass 0 9. Click the Finish button. Note: Installation time varies depending on your computer system. For CD-ROM users: EPSON Answers installation begins automatically once the printer driver and utilities are installed. Follow the on-screen instructions. For floppy disk users: Click OK when installation is completed. Your printer software is now installed. For detailed information on accessing the software, see Chapter 3.
L Hudson++ Ref. Guide Rev.c A5 size 03-04-97 Chapter 2 DR, pass 0 4. Click the Details tab. The following window appears: DETAIL 5. Click the Add Port button, then specify the network path to the printer. Click OK. 6. After you have made your settings on the Details menu, click Start, point to Programs and Epson, then click Spool Manager4. The Spool Manager window opens. 7. Select your printer, click the Queue menu, then click Setup. The Queue setup window opens. 8.
Hudson++ Ref. Guide Rev.c A5 size 03-04-97 R Chapter 2 DR, pass 0 Installing the software for Windows 3.1 Follow these steps to install the software using Windows 3.1: 2 1. Make sure Windows 3.1 is running and the Program Manager window is open. 2. Insert the EPSON printer software CD shipped with your printer in the CD-ROM drive. (If you use the floppy disk version, insert it in a disk drive.) 3. From the File menu, choose Run. You see the Run dialog box. In the Command Line box, type D:\SETUP.
L Hudson++ Ref. Guide Rev.c A5 size 03-04-97 Chapter 2 DR, pass 0 5. Click OK to start installation and follow the on-screen instructions. For CD-ROM users: EPSON Answers installation begins automatically once the printer driver and utilities are installed. Follow the on-screen instructions. For floppy disk users: Click OK when the installation of the printer driver and utilities is completed. The installation program automatically selects this printer as the default printer for Windows applications.
Proof Sign-off: Ohtera Nomoto Grady Hudson++ Ref. Guide Rev.c _______ _______ _______ A5 size 03-03-97 R Chapter 3 DR, pass 0 Chapter 3 Starting to Print Loading Plain Paper . . . . . . . . . . . . . . . . . . . . . . . . Accessing the Printer Software From Windows applications From Windows 95 . . . . . . From Windows 3.1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
L Hudson++ Ref. Guide Rev.c A5 size 03-03-97 Chapter 3 DR, pass 0 Loading Plain Paper The following procedure describes how to load plain paper in the printer. You can also print on ink jet paper, transparencies, index cards, photo-quality glossy paper/film, photo paper, envelopes, and adhesive sheets. For instructions on using special media, see Chapter 4, “Printing on Special Paper.” 1. Make sure the paper thickness lever is set to the plain paper position.
Hudson++ Ref. Guide Rev.c A5 size 03-03-97 R Chapter 3 DR, pass 0 2. Push down the left edge guide lock lever and slide the left edge guide to the left as far as it will go. 3 16 3. Load a stack of paper with the printable surface up and the right edge of the paper resting against the right side of the sheet feeder. 17 Note: The sheet feeder can hold up to 100 sheets of 17-lb or 64 g/m2 plain paper. Do not load paper above the arrow mark, which is located on the inside surface of the edge guide.
L Hudson++ Ref. Guide Rev.c A5 size 03-03-97 Chapter 3 DR, pass 0 4. Slide the left edge guide against the left edge of the paper; then push up the lock lever to secure the left edge guide. Remove the paper. 18 5. Fan the stack of paper; then tap it on a flat surface to even the edges. 6. While holding the printable side of the paper toward you, insert it gently straight up and down into the printer. Then rest the paper against the paper support.
Hudson++ Ref. Guide Rev.c A5 size 03-03-97 R Chapter 3 DR, pass 0 Accessing the Printer Software The way you should access the printer driver settings depends on how you want the settings to take effect. Be aware that settings you make in your application override settings made directly in the driver, so in most cases you should access the driver from your application to make sure that the printer driver settings are appropriate for your document.
L Hudson++ Ref. Guide Rev.c A5 size 03-03-97 Chapter 3 DR, pass 0 From Windows 95 Follow these steps to access the printer software from My Computer. If you are using Windows 3.1, see the next section. 1. Double-click the My Computer icon. 2. Double-click the Printers folder. 3. Right-click the icon of your printer, and click Properties. The Properties window appears. 4. Click the menu tabs at the top of the Properties window to open the printer software menus.
Hudson++ Ref. Guide Rev.c A5 size 03-03-97 R Chapter 3 DR, pass 0 Getting Information Through Online Help Your printer software has an extensive online help feature that includes detailed information and instructions about printer driver settings and the printer utilities. Online help will answer most of your questions about the printer driver settings and the utilities. 3 help.tif From Windows applications To access online help from your application, open the File menu and choose Print or Print Setup.
L Hudson++ Ref. Guide Rev.c A5 size 03-03-97 Chapter 3 DR, pass 0 From Windows 3.1 To access online help directly from Program Manager, open the EPSON program group and click the EPSON Stylus COLOR 300 Help icon. You see the help contents window.
Proof Sign-off: Ohtera Nomoto Grady _______ _______ _______ Hudson++ Ref. Guide Rev.c A5 size 03-04-97 R Chapter 4 DR, pass 0 Chapter 4 Printing on Special Paper Setting the Paper Thickness and Adjust Levers . . . . . . . . . Setting the paper thickness lever . . . . . . . . . . . . . . . Setting the adjust lever . . . . . . . . . . . . . . . . . . . . . 4-2 4-2 4-3 Loading Special Paper and Other Media . . . . . . . . . . . . . 4-4 Loading Envelopes . . . . . . . . . . . . . . . . . . . . . . . .
L Hudson++ Ref. Guide Rev.c A5 size 03-04-97 Chapter 4 DR, pass 0 Setting the Paper Thickness and Adjust Levers Before you start printing on special paper, you may need to change the paper thickness lever and the adjust lever settings. Note: When changing these settings, make sure the printer is paused and no paper is in the sheet feeder or the paper path. Setting the paper thickness lever The paper thickness lever has two settings: plain paper and thick paper.
Hudson++ Ref. Guide Rev.c A5 size 03-04-97 R Chapter 4 DR, pass 0 Setting the adjust lever When you print on thick paper such as envelopes or if ink smears on your documents, set the adjust lever to the “+” position. To change the setting, open the printer cover and position the lever as shown below.
L Hudson++ Ref. Guide Rev.c A5 size 03-04-97 Chapter 4 DR, pass 0 Loading Special Paper and Other Media You can use most plain bond paper to achieve good results. However, coated papers and glossy paper/film give you better results because they reduce the amount of ink that is absorbed. EPSON provides special media that are formulated for the ink used in EPSON ink jet printers. EPSON recommends you to use media distributed by EPSON to ensure high-quality results.
Hudson++ Ref. Guide Rev.c A5 size 03-04-97 ❑ R Chapter 4 DR, pass 0 Loading capacity for special media is explained below. EPSON 360 dpi Ink Jet Paper and Photo Quality Ink Jet Paper Up to the arrow mark on the left edge guide. For legal-size, halfway up to the arrow mark. EPSON Photo Quality Ink Jet Cards Up to 30 index cards. Always place the provided support sheet beneath the cards when loading. EPSON Photo Quality Glossy Paper One sheet at a time.
L Hudson++ Ref. Guide Rev.c A5 size 03-04-97 Chapter 4 DR, pass 0 Loading Envelopes When printing on envelopes, please note the following: ❑ You can load up to 10 envelopes into the sheet feeder. ❑ Set the paper thickness lever to “thick paper”, and the adjust lever to “+” position. ❑ Load envelopes top edge first with the flap side down, as shown below. 23 4-6 ❑ Do not use envelopes that are curled or folded. Also avoid using envelopes that are too thin; they may curl during printing.
Proof Sign-off: Ohtera Nomoto Grady _______ _______ _______ Hudson ++ Ref. Guide Rev.c A5 size 03-04-97 R Chapter 5 DR, pass 0 Chapter 5 Maintenance and Transportation Replacing the Ink Cartridge . . . . . . . . . . . . . . . . . . . . 5-2 Cleaning the Print Head . . . . . . . . . . . . . . . . . . . . . . 5-6 Aligning the Print Head . . . . . . . . . . . . . . . . . . . . . . 5-8 Cleaning the Printer . . . . . . . . . . . . . . . . . . . . . . . . . 5-9 Transporting the Printer . . . . . . .
L Hudson ++ Ref. Guide Rev.c A5 size 03-04-97 Chapter 5 DR, pass 0 Replacing the Ink Cartridge Your printer’s V ink out light tells you when it’s time to replace the ink cartridge. A flashing V ink out light indicates that the cartridge is low on ink. When the ink cartridge is empty, the printer stops automatically and the V ink out light is lit continuously.
Hudson ++ Ref. Guide Rev.c A5 size 03-04-97 R Chapter 5 DR, pass 0 3. Hold down the T cleaning button for three seconds. The P power light begins flashing, and the print head moves left slightly to the cartridge replacement position. c Caution: Do not move the print head by hand. Always use the T cleaning button to move it. Otherwise you may damage the printer. Note: ❑ If you press the T cleaning button for three seconds when the V ink out light is off, the printer starts cleaning the print head.
L Hudson ++ Ref. Guide Rev.c A5 size 03-04-97 Chapter 5 DR, pass 0 5. Lift the cartridge out of the printer and dispose of it properly. Do not take the used cartridge apart or try to refill it. 25 w Warning: If ink gets on your hands, wash them thoroughly with soap and water. If ink gets into your eyes, flush them immediately with water. 6. Open the ink cartridge package. Next, remove only the yellow tape seal from the top of the cartridge as shown below.
Hudson ++ Ref. Guide Rev.c A5 size 03-04-97 R Chapter 5 DR, pass 0 7. Lower the ink cartridge into the holder with the label face up and the arrow mark pointing to the rear. Do not push down on the ink cartridge. 12 5 8. Press the ink cartridge clamp down until it locks in place. 9. Press the T cleaning button again to return the print head to the far right position. The printer charges the ink delivery system for about one minute.
L Hudson ++ Ref. Guide Rev.c A5 size 03-04-97 Chapter 5 DR, pass 0 Cleaning the Print Head If you find that the printed image is unexpectedly faint or dots in the printed image are missing, you may be able to solve these problems by cleaning the print head, which ensures that the nozzles are delivering ink properly. You can clean the print head from your computer with the Head Cleaning utility in the printer software, or from the printer itself by using the printer’s control panel buttons.
Hudson ++ Ref. Guide Rev.c A5 size 03-04-97 R Chapter 5 DR, pass 0 Note: If the V ink out light is flashing or on, you cannot clean the head, and this operation will start the ink cartridge replacement procedure. If you do not want to replace an ink cartridge at this moment, press the T cleaning button to return the print head to its home position. 2. Hold down the T cleaning button for three seconds. 5 The printer starts cleaning the print head and the P power light begins flashing.
L Hudson ++ Ref. Guide Rev.c A5 size 03-04-97 Chapter 5 DR, pass 0 Aligning the Print Head If you notice a misalignment of vertical lines, you may be able to solve this problem from your computer using the Print Head Alignment utility. 1. Make sure paper is loaded in the sheet feeder. c Caution: Use paper at least 210 mm (8.27 inches) wide; for example, A4 size paper loaded short edge first. Otherwise, the print head will spray ink directly onto the platen. 2.
Hudson ++ Ref. Guide Rev.c A5 size 03-04-97 R Chapter 5 DR, pass 0 Cleaning the Printer To keep your printer operating at its best, you should clean it thoroughly several times a year. 1. Make sure the printer is turned off. Then unplug the power cord. 2. Remove any paper from the sheet feeder. 3. Use a soft brush to carefully brush away all dust and dirt. 4. If the outer case or the inside of the sheet feeder is dirty, clean it with a soft, clean cloth dampened with mild detergent.
L Hudson ++ Ref. Guide Rev.c A5 size 03-04-97 Chapter 5 DR, pass 0 Transporting the Printer To transport your printer, carefully repack it using the original box and packing materials as follows: 1. Open the printer cover and make sure the print head is positioned at the far right of the printer. If not, turn on the printer and wait until the print head returns to the far right position. Turn off the printer and close the printer cover.
Proof Sign-off: Ohtera Nomoto Grady Hudson++ Ref. Guide Rev.c _______ _______ _______ A5 size 03-04-97 R Chapter 6 DR, pass 0 Chapter 6 Troubleshooting 6-2 6-2 6-3 Problems and Solutions Power supply . . . Operation . . . . . Paper handling . . Printing quality . . . . . . . 6-5 6-6 6-7 6-12 6-15 Increasing the Print Speed . . . . . . . . . . . . . . . . . . . . . 6-21 Fixing Ink Cartridge Problems . . . . . . . . . . . . . . . . . . . 6-22 Contacting Customer Support . . . . . . . . . . . .
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Hudson++ Ref. Guide Rev.c A5 size 03-04-97 R Chapter 6 DR, pass 0 Printer operation check Performing a printer operation check can help you determine whether the problem comes from the printer or the computer. To perform a printer operation check, follow these steps: 1. Make sure both the printer and computer are turned off. 2. Unlock the wire clips on both sides of the interface connector and remove the ground connector, if necessary. Then disconnect the cable from the printer’s interface connector.
L Hudson++ Ref. Guide Rev.c A5 size 03-04-97 Chapter 6 DR, pass 0 4. Hold down the E load/eject button and turn on the printer; then release the button. 26-B+ The printer prints an operation check page including the version of your printer’s ROM, the ink counter code, and a nozzle check pattern. Here is a typical printout: 15 The above sample is in black and white, but the actual test prints in color (CMYK).
Hudson++ Ref. Guide Rev.c A5 size 03-04-97 R Chapter 6 DR, pass 0 5. Turn off the printer after it finishes printing one page. ❑ If the operation check page results appear as shown in step 4, this means that the printer itself is all right and that the problem probably lies in the printer software settings, application settings, the interface cable, or the computer itself. See “Problems and Solutions” below for possible causes and solutions to the problem.
L Hudson++ Ref. Guide Rev.c A5 size 03-04-97 Chapter 6 DR, pass 0 Power supply The lights come on briefly but then go off and stay off. Cause What to do The printer’s voltage rating does not match the voltage of your electrical outlet. Check the printer and outlet voltage ratings. If the voltages do not match, unplug the printer immediately and contact your dealer. w Warning: Do not reconnect the power cord to an electrical outlet that does not have matching voltage.
Hudson++ Ref. Guide Rev.c A5 size 03-04-97 R Chapter 6 DR, pass 0 Operation The P power light is on but nothing prints. Cause What to do The interface cable is not plugged in securely. Confirm that the cable is securely fastened to the printer and the computer. If the cable is connected correctly, perform a printer operation check as described on page 6-3. Your interface cable does not meet both the printer and computer specifications.
L Hudson++ Ref. Guide Rev.c A5 size 03-04-97 Chapter 6 DR, pass 0 The printer sounds like it is printing, but nothing prints. Cause What to do The print head nozzles are clogged. Clean the print head. See page 5-6. If this does not work after a few trials, contact your dealer. The ink cartridge is older than six months or beyond the date on the packaging. Try cleaning the print head. If that does not solve the problem, replace the ink cartridge.
Hudson++ Ref. Guide Rev.c A5 size 03-04-97 R Chapter 6 DR, pass 0 For Windows 95, choose a lower resolution setting as the Color Palette setting. To access the Color Palette, click Start, point to Settings, and choose Control Panel. Then double-click the Display icon and click the Settings tab. For detailed information on making this setting, see your Windows 95 user’s guide. For Windows 3.1, double-click the Windows Setup icon on the Main menu; then click Options and choose Change System Settings.
L Hudson++ Ref. Guide Rev.c A5 size 03-04-97 Chapter 6 DR, pass 0 Printing starts too high or too low on the page. Cause What to do Margins are set incorrectly in your application. Check that the margins are set correctly in your program. See “Printable area” in the Appendix. The size of the paper loaded in the printer does not match the paper size setting within your application.
Hudson++ Ref. Guide Rev.c A5 size 03-04-97 R Chapter 6 DR, pass 0 The New Hardware Found screen appears even though the printer software has already been installed. Cause What to do This error may occur in the Windows 95 operating system. In the New Hardware Found screen, click Do not install a driver [Windows will not prompt you again], then click OK. The Status Monitor window does not appear (Windows 95 only).
L Hudson++ Ref. Guide Rev.c A5 size 03-04-97 Chapter 6 DR, pass 0 Paper handling Paper does not feed properly from the sheet feeder. Cause What to do The paper may have been loaded too deeply into the printer. Remove the paper and gently reinsert it straight up and down into the printer. Too many sheets are loaded in the sheet feeder. Take the paper stack out of the feeder, remove some sheets, and reload the stack. Load paper only up to the arrow mark on the left edge guide.
Hudson++ Ref. Guide Rev.c A5 size 03-04-97 R Chapter 6 DR, pass 0 The printer loads more than one sheet at a time. What to do The paper may have been loaded too deeply into the printer. Remove the paper and gently reinsert it straight up and down into the printer. Too many sheets are loaded in the sheet feeder. Take the paper stack out of the feeder, remove some sheets, and reload the stack. Load paper only up to the arrow mark on the left edge guide. The edge guides are not set correctly.
L Hudson++ Ref. Guide Rev.c A5 size 03-04-97 Chapter 6 DR, pass 0 Paper does not fully eject. Cause What to do The paper is too long. Press the E load/eject button to eject the paper. Use paper that meets the paper requirements for this printer. See “Paper” in the Appendix. Paper feed or paper jam problems occur frequently. Cause What to do Sheets of paper are stuck together. Fan the stack of paper and straighten it before loading. The edge guides are not set correctly.
Hudson++ Ref. Guide Rev.c A5 size 03-04-97 R Chapter 6 DR, pass 0 Printing quality The printed image has gaps or faint areas. What to do The paper thickness lever or the adjust lever position may not be set correctly. Make sure the paper thickness lever and adjust lever positions are set correctly. See page 4-2. The print head nozzles are clogged. Clean the print head. See page 5-6. The paper quality has been reduced due to age. Use new paper. The printer driver settings may not be correct.
L Hudson++ Ref. Guide Rev.c A5 size 03-04-97 Chapter 6 DR, pass 0 Printed image is smeared. Cause What to do The paper thickness lever or the adjust lever position may not be set correctly. Make sure the paper thickness lever and adjust lever positions are set correctly. See page 4-2. Special paper was loaded without the support sheet or a regular sheet of paper under it. Load the support sheet or a piece of plain paper under the special paper.
Hudson++ Ref. Guide Rev.c A5 size 03-04-97 R Chapter 6 DR, pass 0 White horizontal lines appear in the printed image. Cause What to do The print head nozzles are clogged. Clean the print head. See page 5-6. The ink cartridge is low on ink. Check the control panel to confirm that the V ink out light is flashing, and replace the ink cartridge. See page 5-2. The Media Type setting on the Main menu of the printer driver is incorrect.
L Hudson++ Ref. Guide Rev.c A5 size 03-04-97 Chapter 6 DR, pass 0 Printing quality is not what you expect. Cause What to do The paper loaded is not the paper selected in your application or the printer driver. Make sure you load the correct paper in the printer and that you select the same media type in your application and/or the printer driver. For information on Media Type settings in the printer driver, see online help.
Hudson++ Ref. Guide Rev.c A5 size 03-04-97 Chapter 6 DR, pass 0 Change the Media Type setting in your printer driver to match the type of media you have loaded, or load media that matches the Media Type setting. See online help. The print head nozzles for a particular color of ink are clogged. Clean the print head. See page 5-6. The ICM setting in your driver is not appropriate for your document. Select Automatic on the printer driver’s Main menu.
L Hudson++ Ref. Guide Rev.c A5 size 03-04-97 Chapter 6 DR, pass 0 Color dots are missing in printed characters or graphics. The printed color image has gaps or faint areas. Cause What to do The color print head nozzles are clogged. Clean the print head. See page 5-6. Black dots are missing in printed characters or graphics. The printed black image has gaps or faint areas. Cause What to do The black print head nozzles are clogged. Clean the print head. See page 5-6.
Hudson++ Ref. Guide Rev.c A5 size 03-04-97 R Chapter 6 DR, pass 0 Increasing the Print Speed Just as printing at a high resolution requires more processing time, printing in color takes longer than printing in black because the volume of data in a color document is much greater. For this reason, it is important to be selective in your use of color if you also require a faster print speed.
L Hudson++ Ref. Guide Rev.c A5 size 03-04-97 Chapter 6 DR, pass 0 Print speed Faster Slower Fast Slow Hardware resources System speed HDD free space Large Small Memory free space Large Small Running applications One Many Virtual memory Not in use In use Software status *Varies depending on the printer driver and application software you are using. **Grayscale means using black ink only to print varying shades of gray, from pure black to pure white.
Hudson++ Ref. Guide Rev.c A5 size 03-04-97 R Chapter 6 DR, pass 0 2. Hold down the E load/eject button for three seconds, the print head moves to the replace position. The P power light begins flashing. 3. Lift the ink cartridge clamp. Dispose of the ink cartridge properly. 4. Remove the yellow tape seal from the new cartridge and lower the cartridge into the cartridge holder. 5. Press the ink cartridge clamp down until it locks in place. 6. Press the E load/eject button again.
L Hudson++ Ref. Guide Rev.c A5 size 03-04-97 Chapter 6 DR, pass 0 Contacting Customer Support If your printer is not operating properly and you cannot solve your problem with the troubleshooting information in this guide and EPSON Answers, contact customer support services for assistance. To help you much more quickly, please give us the exact information below. Serial number of your printer: (See the label on the back of the printer.
Hudson++ Ref. Guide Rev.c A5 size 03-04-97 R Chapter 6 DR, pass 0 Enquiry Desk The enquiry desk team can be contacted by calling 0800 220546 in the UK or 1 800 409132 from the Republic of Ireland, by faxing 01442 227271, and via the Internet at info@epson.co.uk.
L Hudson++ Ref. Guide Rev.c A5 size 03-04-97 Chapter 6 DR, pass 0 To use Faxon Epson, call 01442 227332 using a touch-tone phone. You will be asked to follow a simple routine to register your document request, and once you have entered your telephone and fax numbers, Faxon Epson will fax a copy of the document catalogue to your fax machine. When you have found the documents that you need in the catalogue, call Faxon Epson again and enter the document ID numbers.
Hudson++ Ref. Guide Rev.c A5 size 03-04-97 R Chapter 6 DR, pass 0 EPSON FAXBACK EPSON FAXBACK will fax you the latest specifications and pricing for most EPSON products offered in Australia. There is also technical information including details of the latest software and drivers available. Phone (02) 9903 9075 and the system will guide you through a number of choices before faxing the information to your fax machine.
L Hudson++ Ref. Guide Rev.c A5 size 03-04-97 Chapter 6 DR, pass 0 Access to the Helpdesk is at no charge to purchasers of new products for the first 12 months of that product’s life. After that period, a different phone number is used and charges are debited to your telephone account. The current charge rates are specified when you ring the chargeable support number. You are asked to signify your acceptance before any charges are incurred.
Hudson++ Ref. Guide Rev.c A5 size 03-04-97 R Chapter 6 DR, pass 0 Internet home page EPSON Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information: ❑ Product information ❑ Answers to Frequently Asked Questions (FAQs) ❑ Latest versions of EPSON printer drivers Users can access our World Wide Web home page at: http://www.epson.com.hk.
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Proof Sign-off: Ohtera Nomoto Grady Hudson++ Ref. Guide Rev.c _______ _______ _______ A5 size 03-04-97 R Appendix DR, pass 0 Appendix Printer Specifications Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2 Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printable area . . . . . . . . . . . . . . . . . . . . . . . . . . A-2 A-4 Ink Cartridge (S020138) . . . . . . . . . . . . . . . . . . . . . . . A-5 Mechanical . . . . . . . . . . . . . . . . .
L Hudson++ Ref. Guide Rev.c A5 size 03-04-97 Appendix DR, pass 0 Printing Printing method: On-demand ink jet Nozzle configuration: Monochrome (black) 31 nozzles Color (cyan, magenta, yellow) 33 nozzles (11 (each color) × 3 ) Resolution: Maximum 360-dpi raster on a 720-dpi x 720-dpi matrix. Dots are printed in an alternating pattern in which horizontal and vertical dots are non-contiguous.
Hudson++ Ref. Guide Rev.c A5 size 03-04-97 R Appendix DR, pass 0 Envelopes: Size No. 10 (104 mm × 240 mm) DL (110 mm × 220 mm) Paper types Plain bond paper, air mail Thickness 0.16 mm to 0.52 mm (0.006 to 0.
L Hudson++ Ref. Guide Rev.c A5 size 03-04-97 Appendix DR, pass 0 Printable area Single sheets/index cards/adhesive sheets/transparencies A B-L B-R a-1 C Envelopes A a-2 B-L B-R C A: The minimum top margin is 3.0 mm (0.12 inch). When loading multiple sheets of EPSON Photo Quality Glossy Film, the minimum top margin is 30 mm (1.2 inches). B: The minimum left margin is 3.0 mm (0.12 inch). The minimum right margin for single sheet paper is 3.0 mm (0.12 inch) except for letter and legal size paper.
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L Hudson++ Ref. Guide Rev.c A5 size 03-04-97 Appendix DR, pass 0 Mechanical Paper feed method: Friction Paper path: Sheet feeder, rear entry Sheet feeder capacity: About 100 sheets at 64 g/m2 (17 lb) paper Dimensions: Storage Width: 396.7 mm (15.6 inches) Depth: 205.6 mm (8.1 inches) Height: 162.0 mm (6.4 inches) Printing Width: 396.7 mm (15.6 inches) Depth: 321 mm (20.8 inches) Height: 267.3 mm (10.5 inches) Weight: 3.9 kg (8.
Hudson++ Ref. Guide Rev.c A5 size 03-04-97 R Appendix DR, pass 0 Environmental Temperature: Operation: 10 to 35°C (50 to 95°F) Storage:*-20 to 60°C (-4 to 140°F) 1 month at 40°C (104°F) 120 hours at 60°C (140°F) Humidity: Operation: 20 to 80% RH Storage:*,** 5 to 85% RH * Stored in shipping container **Without condensation Safety Approvals Safety standards: U.S. model UL 1950 with D3, CSA C22.2 No.950 with D3 European model EN60950 (TÜV and NEMKO) EMI: U.S.
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Proof Sign-off: Ohtera Nomoto Grady _______ _______ _______ Hudson++ Ref. Rev.c A5 size 03-04-97 R Glossary DR, pass 0 Glossary The following definitions apply specifically to printers. application A software program that helps you carry out a particular task, such as word processing or financial planning. banding The horizontal lines that sometimes appear when printing graphics. This occurs when the print head is misaligned.
L Hudson++ Ref. Rev.c A5 size 03-04-97 Glossary DR, pass 0 dpi Dots per inch. The dpi measures the resolution. See also resolution. driver A software program that sends instructions to a computer peripheral to tell it what to do. For example, your printer driver accepts print data from your word processor application and sends instructions to the printer on how to print this data. economy printing Printing in which images are printed with fewer dots to save ink.
Hudson++ Ref. Rev.c A5 size 03-04-97 R Glossary DR, pass 0 monochrome This means printing with only one color of ink, which is generally black ink. parallel interface See interface. printable area The area of a page on which the printer can print. It is smaller than the physical size of the page due to margins. printer driver A software program that sends commands for using the features of a particular printer. Often shortened to “driver”.
L Hudson++ Ref. Rev.c A5 size 03-04-97 Glossary DR, pass 0 spool The first step in printing. The printer driver converts the print data into codes that your printer understands. This data is then sent to the printer directly or to the print server. spool manager The software program that converts print data into codes that your printer understands. status monitor The software program that allows you to check the amount of ink remaining before printing. This is available for Windows 95 only.
EPSON OVERSEAS MARKETING LOCATIONS EPSON AMERICA, INC. EPSON UK LTD. 20770 Madrona Ave. Campus 100, Maylands Avenue, P.O. Box 2842 Hemel Hempstead, Herts, Torrance, CA 90509-2842 HP2 7TJ, U.K. Phone: (800) 922-8911 Phone: (+44) 01442 61144 Fax: (310) 782-5220 Fax: (+44) 01442 227227 EPSON DEUTSCHLAND GmbH EPSON FRANCE S.A. Zülpicher Straße 6, 68 bis, rue Marjolin 40549 Düsseldorf Germany 92300, Levallois-Perret, France Phone: (0211) 56030 Phone: 33.1.40.87.37.
NOTICE NOTE: To prevent damage during shipping, several pieces of blue protective material are packed with your printer. You must remove these before you assemble your printer. HINWEIS: Zur Vermeidung von Transportschaden ist der Drucker durch schützende Verpackungsteile (blaufarbig) gesichert. Diese Teile müssen vor dem Zusammenbau des Druckers entfernt werden. ATTENTION: Afin d’eviter tout dommage durant le transport, des materiaux de protection bleus ont été emballés avec votre imprimante.
Ink Charging Requires Up to 4 Minutes! NEVER turn off the printer while the c) power light is flashing; you will use up more ink than necessary. ALWAYS see and follow your printer user's guide. Die Aktivierung des Tintenzuleitungssystems dauert ca. 4 Minuten! Schalten Sie den Drucker NIEMALS aus, solange die Anzeige Betriebsbereit bzw. 0 blinkt, ansonsten verbrauchen Sie unnötig Tinte. Lesen und befolgen Sie dazu UNBEDINGT das Benutzerhandbuch.
For EPSON Special Media Users If a cleaning sheet is packed with your special media, feed it through the printer every time you finish printing a package of paper, or you may experience paper loading problems. If you have an EPSON Stylus COLOR 300, follow the instructions on the cleaning sheet for Type 0 printers. If you have an EPSON Stylus COLOR 1520 or an EPSON Stylus COLOR 3000, follow the instructions on the cleaning sheet for Type 0 printers. Copyright 0 1997 by SEIKO EPSON CORPORATION, Nagano.
