Service manual

EPSON Stylus Pro 10000/10000CF Revision B
Troubleshooting
S
ervice engineer require message
1
08
SERVICE REQ. 00010020: CSIC READ/WRITE ERROR
o
Problem
The information of CSIC (the ink cartridge) is not correct.
o Solution
n Ink cartridge is installed/ exchange
SERVICE REQ. 00010021: STARTER CARTRIDGE ERROR
o
Problem
TBD
o Solution
TBD
SERVICE REQ. 00010022: INK NVRAM STATUS ERROR (C362DRV
SETTING)
o
Problem
n The ink type setting in C362DRV board is set except dye or pigment.
n CSIC detection level is OFF (ED MODE=0), but Ink cartridge type is Neutral
(Refer to Table 1-41, “Maintenance mode 2 setup items,” on page 55. )
o Solution
n Correct ink cartridge is fixed.
SERVICE REQ. 0010023:RTC OPERATION ERROR
o
Problem
TBD
o Solution
TBD
SERVICE REQ. 0010024:MODULE COMMUNICATION TIME-OUT
ERROR
o
Problem
TBD
o Solution
TBD
SERVICE REQ. 0010025:CSIC EEPROM ACCESS ERROR
o
Problem
TBD
o Solution
TBD
SERVICE REQ. 0010026:RTC ACCESS ERROR
o
Problem
TBD
o Solution
TBD
SERVICE REQ. 00020000:NVRAM ERROR
SERVICE REQ. 00020001:NVRAM COMPARISON ERROR
SERVICE REQ. 00020002:SDRAM ERROR
SERVICE REQ. 00020003:FLASH MEMORY ERROR
o
Problem
Abnormal detection in a corresponding element
o Solution
1. Once save parameter to Flash memory card and install it to the printer again.
2. C362DRV board. replacement