User`s guide

Appendix D:Troubleshooting
62 - PShop User’s Guide
• You have more than 4 SCSI buses on your system and your scanner is
connected to a bus other than 0, 1, 2, or 3. ScanShop only supports up to 4
SCSI buses. Connect the scanner to bus 0, 1, 2, or 3, or reassign the bus
number.
Symptom:
PShop gives the error message:
“Error opening printer. Device model is unlicensed.”
or
“Warning: Not licensed for this printer.”
Possible causes and solutions:
• You do not have the correct licensing level to use a particular printer model.
You need to obtain a license key that contains the correct licensing level for
your printer.
How to Get a License
Installing the Keys
To enter your license keys, use the Installer. Please see “Installing the License
Keys” on page xv. Then, try generating the Vividata PShop test print and
restarting PShop.
You must have a valid license before you can use PShop. If you haven’t yet
received a license key from us, you need to get one. You can get one by
contacting Vividata Support or Vividata Sales through our website
http://www.vividata.com, or by telephone or fax (see contact information at the
front of this manual). If you are certain that you have a valid license, verify that
your licensing is set up correctly (See Appendix E, “License Manager
Commands”, for license manager information.)
Installing the Keys
PShop license keys are normally distributed within a shell script installer, named
“vvkey.sh” or something similar. To install a key, run the script on the
command-line as root, “sh vvkey.sh”, and the license key will be placed in
$VV_HOME/config/vvlicense.dat.