User`s guide

Appendix D:Troubleshooting
PShop User’s Guide - 61
Ghostscript) referenced in the printer's ID file (mainly only in the “alternate”
ID files). This file contains some simple transform matrices that you may
alter to improve your image.
• Your SCSI device ports do not have read and write permissions set for all
users. Refer to the “SCSI Drivers” section to determine the name of the SCSI
drivers on you system, and check the permissions on those files. On some
systems, the files are symbolic links; make sure the files they link to also
have sufficient read and write permissions.
• You do not have SCSI ports and/or a compatible SCSI driver installed on
your system. Refer to the “SCSI Drivers” section to determine the correct
installation procedure for your platform. On OSF/1, HP-UX 9.x, and IRIX,
the SCSI ports should already exist on your system, so no additional drivers
are necessary.
• You do not have read and write permissions set for /tmp or on /tmp/vvdrv.rc.
Make sure the permissions on these files are sufficient.
• You have an old vvdrv.rc that could not be deleted. Manually delete
/tmp/vvdrv.rc and restart ScanShop.
• You are running an HP-UX 10.10 or 10.20 system. With certain system
configurations, PShop is unable to communicate with the SCSI bus. Details
on particular system configurations that fail are not yet qualified.
• You have a third party SCSI driver on your system that is incompatible with
our software. You may need to remove the other SCSI drivers.
• Your scanner (or SCSI printer) has a conflicting SCSI ID with another device
on your system.
• Your SCSI chain is not properly terminated. Check to make sure that the ends
of the SCSI chain are terminated properly, and the internal termination is set
correctly.
• Your SCSI chain is too long. Try to keep the chain as short as possible, and
make sure it does not exceed 5 meters.
• If you are running Solaris 2.x, you may not have reconfigured the /devices
directory with a “reboot -- -r”, “boot -r” from the monitor prompt (“ok”) on
SPARC platforms, or “b -r” from the secondary OS loader on x86 platforms.
• Your printer is powered off, not properly connected, or “stuck” in a bad state.
Make sure all connections are okay, and power cycle your printer. You need
to restart PShop after this.