User`s guide

Appendix D:Troubleshooting
56 - PShop User’s Guide
described in the following table:
Problems and Solutions
This section lists some common problems in configuring and using PShop and
presents possible solutions to them. Before consulting this list, try to narrow
down the problem by referring to the files described in “Identifying the Problem”
above.
Any mention of $VV_HOME refers to the directory where PShop is installed,
which is by default /usr/vividata (or /opt/Vividata on Solaris 2.x platforms).
Symptom:
A job sent to the print queue disappears with no signs of heading to the printer,
and there is no .results file.
Possible causes and solutions:
• One or more required PShop executables may be missing from your
$VV_HOME/bin directory. The minimum required files are “vvprint” and
“gs”. If these files are missing, reinstall PShop.
• Permissions may not be set correctly on files that are accessed by lp and
PShop. Check that the “lp” user has read/execute permissions for the
following files:
printer interface script
OS/CPU SCSI Port Names Installation Requirement
AIX
/dev/scsi* vv_install
IRIX
/dev/scsi/* none
HP-UX 9.x
/dev/scsi/* none
HP-UX 10.x
/dev/scsi/* vv_install
OSF/1
/dev/cam none
Solaris 2.x
/dev/vvsc* automatic by Installer
SunOS 4.x
/dev/vvsc* vv_install