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Appendix D:Troubleshooting
52 - PShop User’s Guide
If you have never run Vividata software before, the license manager will not be
running. This is normal. The license manager is started automatically the first
time you run PShop.
Try running PShop to start the license manager, then run vvlmstatus again. If the
license manager is still not running or shows errors, verify that a license key is
installed on your system. The file $VV_HOME/config/license.dat
contains your license key(s). It should be an ASCII text file with 644
permissions. If it is not there, then your license key has not been installed. Install
the license key via the distributed shell script, or contact Vividata if you can not
find your key or have questions.
If something still seems wrong with the license manager, set an environment
variable called VV_DEBUG to 1000 and then run PShop. A large amount of
debug information will print to the console, including any error messages
regarding licensing. For PShop, you should run vvprint directly to see the debug
output.
If the license manager seems to be in a bad state, stop it by running the command
$VV_HOME/bin/vvlmstop. Then verify that the license manager process is
no longer running using the ps command. The license manager will start again
the next time you run PShop.
You may also need to restart the license manager. For details, see “License
Manager Commands” on page 65.
Step 2: Verify Connections
Verify that all your cables are connected properly, all equipment is turned on and
working properly. If you have one or more SCSI busses, please check that all of
your connections are plugged in and operating properly.
Step 3: Check Log Files
Vividata software generates various log files that can be useful for determining
the cause of many problems.
vividata.log
When your system reboots, a file called vividata.log is created in the /tmp
directory. This file contains information from the license manager used with our
products. This log is useful in determining if licensing is starting at boot time
correctly.