User`s guide

PShop User’s Guide - 51
Appendix D: Troubleshooting
Overview
This chapter offers some troubleshooting hints as well as brief pointers to
maximize operation efficiency.
Getting Help
Read this section of the manual
This section of the manual contains useful information on common problems and
troubleshooting. If you do not find an answer please go to our website’s support
section.
Submitting a Question to the Support Department
At the Vividata Website http://www.vividata.com you will see a link “Contact
Support”. Go to this page to fill out information and submit a support request.
Identifying the Problem
There are several status files and options you can set in PShop to help you
identify the cause of your problem
Step 1: Verify Licensing is Working
Run vvlmstatus to check if the license manager daemon is running:
$VV_HOME/bin/vvlmstatus
This command will display a list of the license keys you have installed and
number of licenses available for each key. It also displays the license manager
process id and process name, if it is running.