User`s manual

S-14
Technical Support
Contacting
Technical Support
You can contact Applied Biosystems for technical support by telephone
or fax, by e-mail, or through the Internet. You can order Applied
Biosystems user documents, MSDSs, certificates of analysis, and other
related documents 24 hours a day. In addition, you can download
documents in PDF format from the Applied Biosystems Web site
(please see the section “To Obtain Documents on Demand” following
the telephone information below).
To Contact
Technical Support
by E-Mail
Contact technical support by e-mail for help in the following product
areas:
Hours for
Telephone
Technical Support
In the United States and Canada, technical support is available at the
following times:
Product Area E-mail address
Genetic Analysis (DNA
Sequencing)
[e-mail]
Sequence Detection Systems and
PCR
[e-mail]
Protein Sequencing,
Peptide and DNA Synthesis
[e-mail]
Biochromatography, PerSeptive
DNA, PNA and Peptide Synthesis
systems, CytoFluor
®
, FMAT
™
,
Voyager
™
, and Mariner
™
Mass
Spectrometers
[e-mail]
LC/MS
(Applied Biosystems/MDS Sciex)
[e-mail]
or
[e-mail]
Chemiluminescence (Tropix) [e-mail]
Product Hours
Chemiluminescence 8:30 a.m. to 5:30 p.m. Eastern Time
Framingham support 8:00 a.m. to 6:00 p.m. Eastern Time
All Other Products 5:30 a.m. to 5:00 p.m. Pacific Time