User Manual

The paper is loaded incorrectly.
Solutions
Load paper in the correct direction, and slide the edge guide against the edge of the paper.
& “Loading Paper” on page 32
The size of the paper is set incorrectly.
Solutions
Select the appropriate paper size setting.
The originals are not placed correctly.
Solutions
❏ Make sure the original is placed correctly against the alignment marks.
❏ If the edge of the scanned image is missing, move the original slightly away from the edge of the
scanner glass. You cannot scan the area within approximately 1.5 mm (0.06 in.) from the edge of the
scanner glass.
& “Placing Originals” on page 37
There is dust or dirt on the scanner glass or document mat.
Solutions
When scanning from the control panel and selecting the auto scan area cropping function, remove any
trash or dirt from the scanner glass and document mat. If there is any trash or dirt around the original,
the scanning range expands to include it.
& “Cleaning the Scanner Glass and Document Mat” on page 156
Original Size is wrong in copy setting.
Solutions
Select the appropriate Original Size in the copy setting.
& “Advanced Menu Options for Copying” on page 90
If the printer is placed in a location near a light source or subjected to direct sunlight, the
original size may not be detected correctly.
Solutions
Select the original size manually, and then try again.
Original is too thin to detect the size automatically.
Solutions
Select the original size manually, and then try again.
Solving Problems > Printing, Copying, Scanning, and Faxing Quality is Poor > Copy Quality is Poor
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