User Manual
Table Of Contents
- Copyrights and Trademarks
- Contents
- Introduction
- Notes on Manuals
- Printer Parts
- Features of Printer
- Realizing High Productivity
- Realizing High Resolution
- Insistence on Ease-of-Use
- Back and side can be placed next to a wall
- Checking current operating status even from afar thanks to an alert lamp
- Smooth operation while checking the operating instructions on the screen
- Printer driver that is simple and easy to operate
- Support for wireless LAN connection
- Installing a color sensor (SC-T5400M Series)
- Notes on Usage and Storage
- Saving Power
- Introducing the Software
- Changing the Network Connection Methods
- Loading and Setting the Paper
- Printing with the Printer Driver from Your Computer
- Basic Operating Procedures (Windows)
- Basic Operating Procedures (Mac)
- Printing CAD Drawings
- Enlargements and Horizontal and Vertical Banners
- Printing at Non-Standard Sizes
- Borderless Printing
- Correct color and print
- Color Management Printing
- Multi-Page Printing (N-up)
- Folded 2-Sided Printing (Windows only)
- Poster Printing (Windows Only)
- Printing Multiple Documents (Layout Manager)(Windows Only)
- Printing Using the HP-GL/2 or HP RTL Mode from a Computer
- Printing without Using the Printer Driver
- Copy (SC-T5400M Series Only)
- Scanning (SC-T5400M Series Only)
- Making Enlarged Copies with an A3 or A4 Scanner (SC-T5400 Series/SC-T3400 Series/SC-T3400N Series Only)
- Using the Menu
- Maintenance
- Problem Solver
- What to do When a Message is Displayed
- When a Maintenance Call/Printer Error Occurs
- Troubleshooting
- You cannot print (because the printer does not work)
- The printer does not turn on.
- The printer turns off automatically.
- The printer driver is not installed properly (Windows).
- The printer driver is not installed properly (Mac).
- The printer is not communicating with the computer.
- You cannot print under the network environment.
- Printing from iPhone or iPad is not possible.
- The printer has an error.
- The printer stops printing.
- Your problem is not listed here.
- The print head moves, but nothing prints.
- The prints are not what you expected
- Main troubleshooting procedures
- When you want to unclog the print head
- Ink drips
- Fine lines in drawings are not printed
- Differences in color/light/dark
- The color is not exactly the same as another printer.
- The print is not positioned properly on the media.
- Lengths differ between the print results and print data
- Vertical ruled lines are misaligned.
- The printed surface is scuffed or soiled.
- Soiling occurs at a specific position on the print surface
- The paper is creased.
- The reverse side of the printed paper is soiled.
- Blurred text, lines, and images
- Printed over the barcode for Manage Remaining Amount
- Feeding or ejecting problems
- Others
- The control panel display keeps turning off.
- Color ink runs out quickly even when printing in the Black&White mode or when printing black data.
- The paper is not cut cleanly.
- A light is visible inside the printer.
- The administrator password has been lost
- Print head is automatically cleaned
- The printer turned off due to a power cut
- Copying or Scanning Problems (SC-T5400M Series Only)
- You cannot print (because the printer does not work)
- Appendix
- Where To Get Help
- Technical Support Web Site
- Contacting Epson Support
- Before Contacting Epson
- Help for Users in North America
- Help for Users in Europe
- Help for Users in Australia
- Help for Users in Singapore
- Help for Users in Thailand
- Help for Users in Vietnam
- Help for Users in Indonesia
- Help for Users in Hong Kong
- Help for Users in Malaysia
- Help for Users in India
- Help for Users in the Philippines
The paper is creased.
o
Are you using the printer at normal room
temperature?
Epson special media should be used at normal room
temperature (temperature: 15 to 25°C, humidity: 40
to 60%). For information about paper such as thin
paper from other manufacturers that requires
special handling, see the documentation supplied
with the paper.
o
Is there a gap between both edges of the
roll paper and the flanges?
Confirm that the spindle flanges are right up against
both edges of the roll paper, with no gaps. If there
are any gaps, then the paper is fed at an angle, and
this may result in wrinkling.
U “Loading Roll Paper” on page 33
o
Has Media Adjust been carried out?
Confirm that paper type settings that match the
paper being used, and perform Media Adjust.
U “Setting Loaded Paper” on page 42
U “Optimizing Paper Settings (Media Adjust)” on
page 46
o
Is the roll paper tension weak?
If wrinkles occur on the roll paper, increase the
paper tension settings. In the Roll paper information
area - Advanced Media Setting - Back Tension,
select High or Extra High.
The reverse side of the printed paper
is soiled.
Carry out cleaning with the following procedure.
Clean the platen and outer edges of the
pads for borderless printing.
U “Cleaning the platen and outer edges of the pads for
borderless printing” on page 201
Soiling occurs on the
back of the paper again
right after cleaning
Replace the pads for borderless printing.
U “Replacing the pads for borderless printing” on
page 202
c
Important:
Continuing use with paper particles and dust
adhered to the platen and the pads for borderless
printing may cause a print head failure or nozzle
clogging.
Cleaning the platen and outer edges of the
pads for borderless printing
You can see the procedure in a video on YouTube.
Epson Video Manuals
A
Turn the printer off and make sure that
nothing is displayed on the screen, and then
unplug the power cable from the outlet.
B
Leave the printer for a minute after removing
the power plug.
C
Open the front cover.
c
Important:
❏ Never touch the rollers inside the printer
during cleaning. Doing so may cause
soiled prints and other problems.
❏ Do not touch the ink tubes inside the
printer because doing so may cause a
failure.
❏ Do not rub the pads for borderless
printing. Doing so may cause the pads to
become detached.
SC-T5400 Series/SC-T5400M Series/SC-T3400 Series/SC-T3400N Series User's Guide
Problem Solver
201