User Manual

o
Is the paper wavy or warped?
If the paper becomes wavy or warped due to changes
in temperature or humidity, the paper may be scuffed.
Check the following points.
❏ Insert the paper just before printing.
❏ Do not use wavy or warped paper.
For roll paper, cut off any parts that are wavy or
warped, and then load the paper again.
For cut sheets, use new paper.
o
Is the print head scuffing the printed surface?
If the surface of the paper is scuffed, set Custom
Paper Setting from General Settings or Platen Gap
from Paper Setting to widen the gap. If print results
still do not improve, try changing Paper Eject Roller
to Use in Custom Paper Setting. However, when
using glossy paper, setting Paper Eject Roller to Use
may damage the printable surface.
U “Paper Setting” on page 101
U “General Settings” on page 106
o
Is the print head scuffing the edge of the
paper?
In the Paper menu, set Top 45 mm/Bottom 15 mm as
the Roll Paper Setup - Top Margin/Bottom Margin
option.
U “Paper Setting” on page 101
o
Is the print head scuffing the trailing edge of
the paper?
Depending on the paper itself as well as the
environment during printing, storage conditions, and
the content of the print data, the trailing edge may be
scuffed when printing.
Create data with a wider bottom margin.
If the problem continues to occur, select Optimize
Edge Quality in the printer driver before printing.
o
Is the print head scuffing the left or right
edges of the paper?
Depending on the paper itself as well as the
environment during printing, storage conditions, and
the content of the print data, the left or right edges
may be scuffed when printing.
Create data with a wider left or right margin. If the
problem continues to occur, rotate the data 90
degrees in the printer driver or your software, and
then print.
o
When printing multiple pages, is Auto Cut -
Never Cut set?
If you print continuously without cutting the paper for
each page, the pages may rub together causing
scuffing to occur. Set Margin Between Pages to 65
mm in Custom Paper Setting.
U “General Settings” on page 106
o
Does the interior of the printer need
cleaning?
The rollers may need cleaning. Clean the rollers by
feeding and ejecting paper.
U “Cleaning the inside” on page 126
o
Try cleaning the area around the print head.
If the printing surface is dirty even after taking the
measures described before this item, see the
following to clean around the print head, caps, and
wipers.
U “Cleaning around the print head and caps” on
page 138
o
Widen the bottom margin
Depending on the paper usage, storage conditions,
and the content of the print data, the bottom edge
may be scuffed when printing. In this situation it is
best to create your data with a wider bottom margin.
o
Does the interior of the printer need
cleaning?
The rollers may need cleaning. Clean the rollers by
feeding and ejecting paper.
U “Cleaning the inside” on page 126
o
Try cleaning around the print head and the
caps.
If the printing surface is dirty even after taking the
measures described before this item, see the
following to clean around the print head, caps, and
wipers.
U “Cleaning around the print head and caps” on
page 138
SC-P9500 Series/SC-P7500 Series User's Guide
Problem Solver
137