User Manual
Table Of Contents
- Copyrights and Trademarks
- Contents
- Notes on Manuals
- Introducing the Software
- Basic Operations
- Using the Optional Hard Disk Unit
- Using the Printer Driver(Windows)
- Using the Printer Driver(Mac)
- Printing Varieties
- Printing with Darker Tones of Black (Black Enhance Overcoat)
- Correct color and print
- Printing Black and White Photos
- Borderless Printing
- Enlarged/Reduced Printing
- Multi-Page Printing
- Poster Printing (Enlarge to cover several sheets and print - Windows only)
- Printing at Non-Standard Sizes
- Banner printing (on roll paper)
- Layout Manager(Windows Only)
- Color Management Printing
- Menu List
- Maintenance
- Problem Solver
- What to do When a Message is Displayed
- SpectroProofer Error
- When an Error Message and Error Code are Displayed
- Troubleshooting
- You cannot print (because the printer does not work)
- The printer does not turn on.
- The printer turns off automatically.
- The printer driver is not installed properly (Windows).
- The printer driver is not installed properly (Mac).
- The printer is not communicating with the computer.
- You cannot print under the network environment.
- The printer has an error.
- The printer stops printing.
- Your problem is not listed here.
- The printer sounds like it is printing, but nothing prints
- The prints are not what you expected
- Print quality is poor, uneven, too light, or too dark.
- The color is not exactly the same as another printer.
- I am worried about the print quality at the leading edge of the paper
- The print is not positioned properly on the media.
- Vertical ruled lines are misaligned.
- The printed surface is scuffed or soiled.
- Cleaning around the print head and caps
- The paper is creased.
- Print outs are wrinkled
- The reverse side of the printed paper is soiled.
- Too much ink is fired.
- Margins appear in borderless printing.
- Feeding or ejecting problems
- Others
- The control panel display keeps turning off.
- Color ink runs out quickly even when printing in the Black&White mode or when printing black data.
- The paper is not cut cleanly.
- A light is visible inside the printer.
- The administrator password has been lost
- Head cleaning is performed automatically
- The noise made by the drying fan during color measurement is slightly louder than in previous models.
- When an error occurs during color measurement (when using the SpectroProofer mounter), the colors do ...
- Cannot update the firmware for the printer
- Printing stops when printing in a VPN (Virtual Private Network) environment
- The printer turned off due to a power cut
- You cannot print (because the printer does not work)
- Appendix
- Where To Get Help
- Technical Support Web Site
- Contacting Epson Support
- Before Contacting Epson
- Help for Users in North America
- Help for Users in Europe
- Help for Users in Taiwan
- Help for Users in Australia/New Zealand
- Help for Users in Singapore
- Help for Users in Thailand
- Help for Users in Vietnam
- Help for Users in Indonesia
- Help for Users in Hong Kong
- Help for Users in Malaysia
- Help for Users in India
- Help for Users in the Philippines
Help for Users in North America
Epson provides the technical support services listed
below.
Internet Support
Visit Epson’s support website at https://epson.com/
support and select your product for solutions to
common problems. You can download drivers and
documentation, get FAQs and troubleshooting advice,
or e-mail Epson with your questions.
Speak to a Support Representative
Dial: (562) 276‐1300 (U.S.), or (905) 709-9475
(Canada), 6 am to 6 pm, Pacific Time, Monday through
Friday. Days and hours of support are subject to change
without notice. Toll or long distance charges may apply.
Before you call Epson for support, please have the
following information ready:
❏ Product name
❏ Product serial number
❏ Proof of purchase (such as a store receipt) and date
of purchase
❏ Computer configuration
❏ Description of the problem
Note:
For help using any other software on your system, see the
documentation for that software for technical support
information.
Purchase Supplies and Accessories
You can purchase genuine Epson ink cartridges, ribbon
cartridges, paper, and accessories from an Epson
authorized reseller. To find the nearest reseller, call
800-GO-EPSON (800-463-7766). Or you can purchase
online at https://www.epsonstore.com (U.S. sales) or
https://www.epson.ca (Canadian sales).
Help for Users in Europe
Check your Pan-European Warranty Document for
information on how to contact Epson support.
Help for Users in Taiwan
Contacts for information, support, and services are:
World Wide Web (https://
www.epson.com.tw)
Information on product specifications, drivers for
download, and products enquiry are available.
Epson HelpDesk
(Phone: +0800212873)
Our HelpDesk team can help you with the following
over the phone:
❏ Sales enquiries and product information
❏ Product usage questions or problems
❏ Enquiries on repair service and warranty
Repair service center:
Telephone
number
Fax
number
Address
02-23416969 02-23417070 No.20, Beiping E. Rd.,
Zhongzheng Dist.,
Taipei City 100, Taiwan
02-27491234 02-27495955 1F., No.16, Sec. 5,
Nanjing E. Rd.,
Songshan Dist., Taipei
City 105, Taiwan
02-32340688 02-32340699 No.1, Ln. 359, Sec. 2,
Zhongshan Rd.,
Zhonghe City, Taipei
County 235, Taiwan
039-605007 039-600969 No.342-1, Guangrong
Rd., Luodong
Township, Yilan County
265, Taiwan
038-312966 038-312977 No.87, Guolian 2nd Rd.,
Hualien City, Hualien
County 970, Taiwan
03-4393119 03-4396589 5F., No.2, Nandong Rd.,
Pingzhen City, Taoyuan
County 32455, Taiwan
(R.O.C.)
SC-P9500 Series/SC-P7500 Series User's Guide
Where To Get Help
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