User Manual
Table Of Contents
- Copyrights and Trademarks
- Contents
- Notes on Manuals
- Introducing the Software
- Basic Operations
- Using the Optional Hard Disk Unit
- Using the Printer Driver(Windows)
- Using the Printer Driver(Mac)
- Printing Varieties
- Printing with Darker Tones of Black (Black Enhance Overcoat)
- Correct color and print
- Printing Black and White Photos
- Borderless Printing
- Enlarged/Reduced Printing
- Multi-Page Printing
- Poster Printing (Enlarge to cover several sheets and print - Windows only)
- Printing at Non-Standard Sizes
- Banner printing (on roll paper)
- Layout Manager(Windows Only)
- Color Management Printing
- Menu List
- Maintenance
- Problem Solver
- What to do When a Message is Displayed
- SpectroProofer Error
- When an Error Message and Error Code are Displayed
- Troubleshooting
- You cannot print (because the printer does not work)
- The printer does not turn on.
- The printer turns off automatically.
- The printer driver is not installed properly (Windows).
- The printer driver is not installed properly (Mac).
- The printer is not communicating with the computer.
- You cannot print under the network environment.
- The printer has an error.
- The printer stops printing.
- Your problem is not listed here.
- The printer sounds like it is printing, but nothing prints
- The prints are not what you expected
- Print quality is poor, uneven, too light, or too dark.
- The color is not exactly the same as another printer.
- I am worried about the print quality at the leading edge of the paper
- The print is not positioned properly on the media.
- Vertical ruled lines are misaligned.
- The printed surface is scuffed or soiled.
- Cleaning around the print head and caps
- The paper is creased.
- Print outs are wrinkled
- The reverse side of the printed paper is soiled.
- Too much ink is fired.
- Margins appear in borderless printing.
- Feeding or ejecting problems
- Others
- The control panel display keeps turning off.
- Color ink runs out quickly even when printing in the Black&White mode or when printing black data.
- The paper is not cut cleanly.
- A light is visible inside the printer.
- The administrator password has been lost
- Head cleaning is performed automatically
- The noise made by the drying fan during color measurement is slightly louder than in previous models.
- When an error occurs during color measurement (when using the SpectroProofer mounter), the colors do ...
- Cannot update the firmware for the printer
- Printing stops when printing in a VPN (Virtual Private Network) environment
- The printer turned off due to a power cut
- You cannot print (because the printer does not work)
- Appendix
- Where To Get Help
- Technical Support Web Site
- Contacting Epson Support
- Before Contacting Epson
- Help for Users in North America
- Help for Users in Europe
- Help for Users in Taiwan
- Help for Users in Australia/New Zealand
- Help for Users in Singapore
- Help for Users in Thailand
- Help for Users in Vietnam
- Help for Users in Indonesia
- Help for Users in Hong Kong
- Help for Users in Malaysia
- Help for Users in India
- Help for Users in the Philippines
o
Is the color measurement chart sufficiently
dry?
If the ink has not dried sufficiently, the correct color
measurement result cannot be acquired. When using
commercially available paper, if the drying time is not
increased beyond the standard time, ink will not be
dried sufficiently. Set a longer drying time in the RIP or
application you are using. See the manual supplied
with the RIP or application for more information in
setting the drying time. See the manual supplied with
the paper for more information on the drying
condition.
o
Was custom paper information registered?
When performing calibration for commercially
available paper, use one of the following methods to
register custom paper information.
❏ Register using Epson Media Installer.
❏ Register using the printer's control panel.
U “When there is no paper information on the
control panel or in the driver” on page 31
o
Is any external light (direct sunlight) entering
the printer when performing color
measurement?
If any external light enters the printer, the correct
color measurement result cannot be acquired.
Prevent external light from entering the printer.
Cannot update the firmware for the
printer
o
Are there any jobs in progress or outstanding
jobs on the printer?
Wait for the jobs to finish being processed or cancel
the jobs.
Printing stops when printing in a VPN
(Virtual Private Network)
environment
o
Try setting the network setting to
100Base-TX Auto.
You can set this from Settings - General Settings -
Network Settings - Quality Options on the control
panel.
You can also change network settings in Web Config
or Epson Device Admin.
o
Print using the optional hard disk unit. Store
the print data in the hard disk unit before
printing.
Select Print after Transmission Completed or Print
Mode - Save only in the printer driver's Hard Disk Unit
Settings.
The printer turned off due to a power
cut
o
Turn off the printer, and then turn it back on.
When the printer is not turned off normally, the print
head may not be capped correctly. If the print head is
left uncapped for a long time, the print quality may
decline.
When you turn on the printer, capping is performed
automatically after a few minutes.
Also, if the printer is turned off during calibration, data
transmission and writing adjustment values may not
be performed correctly. When the date is initialized,
the adjustment values are also initialized.
SC-P9500 Series/SC-P7500 Series User's Guide
Problem Solver
151