Quick Guide

Where To Get Help 29
■ If the pen position is not accurate, you may need to recalibrate the pen (see
page 12).
■ If the flashing circles don’t appear when you try to calibrate, make sure the
VGA cable and USB cable are securely connected to the computer (see
page 9). Try restarting the Easy Interactive Driver, as described page 28.
If the circles don’t stop flashing and don’t turn black (or they stop flashing and
turn black automatically), dim or turn off any bright lights near the projection
surface.
Where To Get Help
Epson provides these technical support services:
Internet Support
Visit Epson’s support website at www.epson.com/support (U.S.) or
www.epson.ca/support (Canada) and select your product for solutions to
common problems. You can download software and documentation, get FAQs
and troubleshooting advice, or e-mail Epson with your questions.
Speak to a Support Representative
To use the Epson PrivateLine Support service, call [phone] and enter the
PIN on the included Epson PrivateLine Support card. This is the fastest way of
speaking to a live representative, and it’s free. This service is available 6
AM to
6
PM, Pacific Time, Monday through Friday, for the duration of your warranty
period.
You may also speak with a projector support specialist by dialing one of these
numbers:
■ U.S.: [phone], 6 AM to 6 PM, Pacific Time, Monday through Friday.
■ Canada: [phone], 6 AM to 6 PM, Pacific Time, Monday through
Friday.
Days and hours of support are subject to change without notice. Toll or long
distance charges may apply.