User's Manual
Table Of Contents
- Contents
- Scanner Basics
- Using the Control Panel
- Adjusting the Screen Brightness
- Adjusting Control Panel Sounds
- Selecting the Date and Time
- Changing LCD Screen Language
- Changing the Keyboard Layout
- Adjusting the Operation Time Out Setting
- Preventing PC Connection via USB
- Setting Direct Power On
- Customizing the Control Panel Display
- Changing Regular Cleaning Alert Settings
- Changing Roller Replacement Alert Settings
- Setting User Access Restrictions (Access Control)
- Setting Up Epson Connect Services
- Scanner Parts Locations
- User Replaceable Epson Scanner Parts
- Using Power Saving Settings
- Using the Epson Smart Panel Mobile App
- Loading Originals
- Wi-Fi Networking
- Scanning
- Starting a Scan
- Starting a Scan from a Smart Device
- Scanning a Document in Epson ScanSmart
- Selecting Epson ScanSmart Settings
- Scanning Using Invoice/Receipt Manager
- Selecting Invoice/Receipt Manager Settings
- Scan Resolution Guidelines
- Cleaning and Transporting Your Scanner
- Solving Problems
- Product Status Messages
- Solving Scanning Problems
- Scanner Does Not Turn On or Turns Off Unexpectedly
- Scanner Button Does Not Work as Expected
- Scanning Software Does Not Operate Correctly
- Original Feeds Incorrectly in Scanner
- Original Jams in Scanner
- Paper Protection Does Not Work Correctly
- Scanning is Slow
- Cannot Send Scans to a Cloud Service
- Cannot Send Scans to an Email
- Solving Network Scanning Problems
- Solving Scanned Image Quality Problems
- Resetting the Epson Scan 2 Settings
- Solving Invoice/Receipt Manager Problems
- Uninstall Your Scanner Software
- Where to Get Help (U.S. and Canada)
- Where to Get Help (Latin America)
- Technical Specifications
- Notices
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Parent topic: Uninstall Your Scanner Software
Where to Get Help (U.S. and Canada)
If you need to contact Epson for technical support services, use the following support options.
Internet Support
Visit Epson's support website at epson.com/support (U.S.) or epson.ca/support (Canada) and select
your product for solutions to common problems with your product. You can download utilities and
documentation, get FAQs and troubleshooting advice, or e-mail Epson with your questions.
Speak to a Support Representative
Before you call Epson for support, please have the following information ready:
• Product name
• Product serial number (located on a label on the product)
• Proof of purchase (such as a store receipt) and date of purchase
• Computer configuration
• Description of the problem
Then call:
• U.S.: (562) 276-4382, 6 AM to 8 PM, Pacific Time, Monday through Friday, and 7 AM to 4 PM, Pacific
Time, Saturday
• Canada: (905) 709-3839, 6 AM to 8 PM, Pacific Time, Monday through Friday, and 7 AM to 4 PM,
Pacific Time, Saturday
Days and hours of support are subject to change without notice. Toll or long distance charges may
apply.
Note: For help using any other software on your system, see the documentation for that software for
technical support.
Purchase Supplies and Accessories
You can purchase genuine Epson accessories at epson.com (U.S. sales) or epson.ca (Canadian sales).
You can also purchase accessories from an Epson authorized reseller. To find the nearest one, call 800-
GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada.
Parent topic: Solving Problems