User's Manual

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Parent topic: Solving Problems
Cannot Scan Over a Network
If you cannot scan over a network (ES-60W/ES-65WR) with Epson ScanSmart or start the Epson Scan 2
Utility, try these solutions:
• Make sure the Wi-Fi switch is set to the Wi-Fi position.
• Make sure the computer and scanner are connected to the same network (or network
segment/VLAN).
• Move the scanner and computer or smart device closer to the router or access point.
• If you cannot scan using the start button on the scanner, make sure you restarted your computer
after installing the scanning software.
• If you are scanning a large original at a high resolution, a network communication error may occur. Try
scanning again at a lower resolution.
• Check the network connection setting in the Epson Scan 2 Utility.
• You may need to disable the firewall and any anti-virus software on your wireless router or access
point.
• If you see the message "Network product is not available: currently being used by user", there may be
a communication error between the scanner and computer. Restart the scanner.
• If the Firewall function is active, the scanner may not be discovered by the Epson Scan 2 Utility. Open
the Epson Scan 2 Utility, enter the IP address for your scanner, and click Add.
• If the scanner and computer cannot communicate and are connected to the same network (or network
segment/VLAN), the privacy separator on your router must be disabled. Follow the instructions in your
router documentation to disable the privacy separator.
Parent topic: Solving Network Scanning Problems
Related topics
Wi-Fi Networking
Scanner Cannot Connect to a Wireless Router
If your scanner has trouble finding or connecting to a wireless router (ES-60W/ES-65WR), try these
solutions:
• If you did not successfully connect to a network while installing your product software, select the link at
the end of this topic and follow the steps in "Manually Connecting to a Wi-Fi Network".