User's Manual
Table Of Contents
- Contents
- Scanner Basics
- Loading Originals
- Wi-Fi Networking
- Scanning
- Starting a Scan
- Scanning with Document Capture Pro in Standard View
- Scanning with Document Capture Pro in Simple View
- Scanning with Document Capture - Mac
- Scanning in Epson Scan 2
- Scan Resolution Guidelines
- Scanning Special Projects
- Scanning Two Originals onto One Sheet (Stitching Images)
- Scanning Multi-Page Originals as Separate Files - Windows
- Saving Scanned Documents as a Searchable PDF Using Epson Scan 2
- Saving Scanned Documents as a Searchable PDF with Document Capture - Mac
- Saving a Scan as an Office Format File - Windows
- Saving a Scan as an Office Format File - Mac
- Scanning to a SharePoint Server or Cloud Service - Windows
- Cleaning and Transporting Your Scanner
- Solving Problems
- Technical Specifications
- Notices
137
• Make sure the scanner is turned on.
• Make sure the connection between the scanner and your computer is secure.
• If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it.
• In Windows, be sure that the scanner is listed under Imaging Devices in the Device Manager.
• Connect the scanner directly to the computer. The scanner may not work properly when connected
through a USB hub.
• If you are using a TWAIN-compliant program, make sure that the correct product is selected as the
Scanner or Source setting.
Parent topic: Solving Scanning Problems
Related concepts
Uninstall Your Scanner Software
Related references
Windows System Requirements
Mac System Requirements
Cannot Start Epson Scan 2
If you cannot start Epson Scan 2, try these solutions:
• Restart your computer.
• Be sure to use the USB cable that came with the scanner.
• Make sure your scanner is turned on and any interface cables are securely connected at both ends.
• Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so,
wake your system and restart Epson Scan 2.
• Connect the scanner directly to the computer. The scanner may not work properly when connected
through a USB hub.
• If you connected the scanner using a USB cable, make sure it is connected directly to your computer
or through only one USB hub.
• If you upgraded your operating system but did not reinstall Epson Scan 2, try reinstalling it.
• If you are using a TWAIN-compliant program, make sure that the correct product is selected as the
Scanner or Source setting.
• Make sure the ready light stops flashing, indicating that the scanner is ready to scan.
Parent topic: Solving Scanning Problems