User's Manual
Table Of Contents
- Contents
- Scanner Basics
- Placing Originals on the Scanner
- Scanning
- Starting a Scan
- Selecting Epson Scan Settings
- Scanning Special Projects
- Scanning to Online Destinations Using Easy Photo Scan
- Scanning Using Easy Photo Scan
- Uploading Scanned Images to Facebook
- Uploading Scanned Images to Google Photos
- Uploading Scanned Images to Evernote
- Uploading Scanned Images to SugarSync
- Uploading Scanned Images to a Web Folder
- Uploading Scanned Images to Email
- Saving Scanned Images to a Folder
- Epson JPEG File Settings
- Epson TIFF and Multi-TIFF File Settings
- Restoring Photo Colors as You Scan
- Scanning to a SharePoint Server or Cloud Service
- Scanning Multi-Page Originals as Separate Files - Windows
- Stitching Two Images in Epson ScanSmart
- Scanning to a PDF File Using a Scanner Button
- Using the Scanner as a Copier - Copy Utility
- Scanning to Online Destinations Using Easy Photo Scan
- Cleaning and Transporting Your Scanner
- Solving Problems
- Scanner Light Status
- Solving Scanning Problems
- Solving Scanned Image Quality Problems
- Image Consists of a Few Dots Only
- Line of Dots Appears in All Scanned Images
- Straight Lines in an Image Appear Crooked
- Image is Distorted or Blurry
- Image Colors are Patchy at the Edges
- Image is Too Dark
- Back of Original Image Appears in Scanned Image
- Ripple Patterns Appear in an Image
- Image is Scanned Upside-Down
- Scanned Image Colors Do Not Match Original Colors
- Scan Area is Not Adjustable in Thumbnail Preview
- Scanned Image Edges are Cropped
- Characters are not Recognized During Conversion to Editable Text (OCR)
- Uninstall Your Scanner Software
- Where to Get Help
- Technical Specifications
- Notices
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Parent topic: Uninstall Your Scanner Software
Where to Get Help
If you need to contact Epson for technical support services, use the following support options.
Internet Support
Visit Epson's support website at epson.com/support (U.S.), epson.ca/support (Canada), or
epson.com.jm/support (Caribbean) and select your product for solutions to common problems with your
product. You can download utilities and documentation, get FAQs and troubleshooting advice, or e-mail
Epson with your questions.
Speak to a Support Representative
Before you call Epson for support, please have the following information ready:
• Product name
• Product serial number (located on a label on the product)
• Proof of purchase (such as a store receipt) and date of purchase
• Computer configuration
• Description of the problem
Then call:
• U.S.: (562) 276-4382, 6 AM to 8 PM, Pacific Time, Monday through Friday, and 7 AM to 4 PM, Pacific
Time, Saturday
• Canada: (905) 709-3839, 6 AM to 8 PM, Pacific Time, Monday through Friday, and 7 AM to 4 PM,
Pacific Time, Saturday
Days and hours of support are subject to change without notice. Toll or long distance charges may
apply.
Note: For help using any other software on your system, see the documentation for that software for
technical support.
Purchase Supplies and Accessories
You can purchase genuine Epson accessories at epson.com (U.S. sales), epson.ca (Canadian sales), or
epson.com.jm (Caribbean sales). You can also purchase accessories from an Epson authorized reseller.
To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada.
Parent topic: Solving Problems