ES-400/ES-500W/ES-500WR User's Guide
Contents ES-400/ES-500W/ES-500WR User's Guide ................................................................................................ 7 Scanner Basics............................................................................................................................................ 8 Scanner Parts Locations ...................................................................................................................... 8 Scanner Parts....................................................
Restoring Default Network Settings.................................................................................................... 52 Scanning .................................................................................................................................................... 53 Starting a Scan................................................................................................................................... 53 Starting a Scan from a Scanner Button..........................
Cleaning and Transporting Your Scanner............................................................................................. Cleaning Your Scanner .................................................................................................................... Cleaning Inside Your Scanner.......................................................................................................... Checking the Scanner Roller Counter ......................................................................
Uninstalling Scanner Software - Windows ................................................................................... 149 Uninstalling Scanner Software - Mac........................................................................................... 149 Where to Get Help............................................................................................................................ 150 Technical Specifications ..................................................................................
ES-400/ES-500W/ES-500WR User's Guide Welcome to the ES-400/ES-500W/ES-500WR User's Guide. For a printable PDF copy of this guide, click here. If you have not already done so, you can download the Epson ScanSmart software for use with your scanner. Visit epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean) and select your product. Then select the software on the Downloads tab.
Scanner Basics See these sections to learn about the basic features of your scanner. Scanner Parts Locations Changing the Power Off and Sleep Timer Settings Scanner Parts Locations See these sections to identify the parts on your scanner.
Note: The illustrations show the ES-500W/ES-500WR, but the parts are the same for the ES-400.
3 Power inlet 1 Cover open lever 2 Scanner cover 3 Pickup rollers 4 Separation rollers 1 AC adapter 10
2 Power cord 3 USB cable Parent topic: Scanner Parts Locations Scanner Buttons and Lights Buttons ES-400 1 power button 2 double feed detection skip button 3 slow mode button 4 stop button 5 start button 11
ES-500W/ES-500WR 1 power button 2 Wi-Fi connect button 3 Wi-Fi button 4 double feed detection skip button 5 slow mode button 6 stop button 7 start button 8 NFC tag 12
Lights ES-400 1 ! error light 2 automatic feeding mode light 3 ready light 4 double feed detection skip light 5 slow mode light 13
ES-500W/ES-500WR 1 AP mode light 2 Wi-Fi light 3 ! error light 4 automatic feeding mode light 5 ready light 6 double feed detection skip light 7 slow mode light Parent topic: Scanner Parts Locations User Replaceable Epson Scanner Parts and Accessories You can purchase genuine Epson accessories at epson.com (U.S. sales), epson.ca (Canadian sales), or epson.com.jm (Caribbean sales). You can also purchase accessories from an Epson authorized reseller.
Part Part number Cleaning kit B12B819291 Network Interface Unit B12B808441 Flatbed scanner dock (ES-400 only) B12B819001 Epson Perfection V19 (for use with scanner dock) B11B231201 Epson Perfection V39 (for use with scanner dock) B11B232201 Parent topic: Scanner Parts Locations Changing the Power Off and Sleep Timer Settings You can use the Epson Scan 2 Utility to change the time period before the scanner enters sleep mode and turns off automatically. 1.
2. Click the Power Save tab. 3. Select the length of time after which you want the scanner to go to sleep as the Sleep Timer setting. 4. Select the length of time after which you want the scanner to automatically turn off when not in use as the Power Off Timer setting. 5. Click Set to save the settings. 6. Close the Epson Scan 2 Utility.
Loading Originals Follow the instructions here to load your originals into the scanner. Note: The illustrations show the ES-500W/ES-500WR, but the steps are the same for the ES-400. Loading Originals in the Input Tray Loading Plastic and Laminated Cards in the Input Tray Loading Special Originals Loading Originals in the Input Tray You can load originals that meet the document specifications in the input tray.
2. Pull out the output tray and its extension, and open the stopper. Note: If you are loading an original that is 15.5 inches (393.8 mm) or longer, do not pull out the input or output tray extensions and do not open the stopper. 3. Slide the input tray edge guides all the way out.
4. If you are loading a multi-page original, fan your stack of originals. Note: If you are loading an original that is 15.5 inches (393.8 mm) or longer, load only one sheet at a time. 5. Stack the originals with the printed side facing down and slide the stack so the leading edge is at an angle as shown.
6. Load standard originals into the input tray printed side down and top edge first, and guide them in until they meet resistance. • If you are loading paper business cards, load up to 15 cards printed side down and long edge first into the input tray horizontally, and slide them in until they meet resistance.
• If you are loading hole-punched originals, load them with the holes facing down or to the side as shown. The holes must be within 1.2 inches (30 mm) of the edge of the originals. 7. Slide the edge guides against the edges of the original.
Note: If you are scanning originals that are 15.5 inches (393.8 mm) or longer, support the original as it enters into and ejects from the scanner as shown. 8. If necessary during scanning, adjust the position of the stopper on the output tray extension to fit the ejected originals. Note: If thicker paper does not eject properly or falls from the output tray, push in the output tray and allow the originals to eject freely onto the surface below the scanner.
If scanning thin or wrinkled paper causes paper jams, press the slow mode button once before scanning to slow down the feeding speed; press it again to return to normal speed.
2. Pull out the output tray and its extension, and open the stopper. Note: If you are loading originals that are 15.5 inches (393.8 mm) or longer, do not pull out the input or output tray extensions and do not open the stopper. 3. Slide the input tray edge guides all the way out.
4. Load the originals in the input tray in descending order of paper size with the widest at the back and the narrowest at the front. Slide them in until they meet resistance. Make sure the printed sides are facedown and the top edges are slightly angled in the input tray. 5. Slide the edge guides against the edges of the widest original. 6. If necessary during scanning, adjust the position of the stopper on the output tray extension to fit the ejected originals.
If scanning thin or wrinkled paper causes paper jams, press the slow mode button once before scanning to slow down the feeding speed; press it again to return to normal speed. Parent topic: Loading Originals in the Input Tray Original Document Specifications You can load original documents that meet these specifications in your scanner.
Paper type Paper size Paper weight Loading capacity Plain paper Letter (8.5 × 11 inches [216 × 279 mm]) 7 to 110 lb (27 to 413 g/m²) 21 lb (80 g/m²): 50 sheets Fine paper Recycled paper 24 lb (90 g/m²): 43 sheets Legal (8.5 × 14 inches [216 × 356 mm]) 28 lb (104 g/m²): 37 sheets A4 (8.3 × 11.7 inches [210 × 297 mm]) 34 lb (127 g/m²): 31 sheets A5 (5.8 × 8.2 inches [148 × 210 mm]) 42 lb (157 g/m²): 25 sheets A6 (4.1 × 5.8 inches [105 × 148 mm]) 56 lb (209 g/m²): 19 sheets B5 (7.2 × 10.
Note: You can load originals of different sizes, paper types, and thicknesses up to this size: Letter (8.5 × 11 inches [216 × 279 mm]).
1. Open the input tray, pull out the output tray, and open the stopper. Do not pull out the extensions. 2. Slide the input tray edge guides all the way out.
3. Load plastic or laminated cards printed side down and long edge first into the input tray horizontally, and slide them in until they meet resistance.
Note: Do not load plastic cards vertically.
4. Slide the edge guides against the edges of the card. 5. Turn off the Detect Double Feed setting on the Main Settings tab in Epson Scan 2 when scanning the cards. Note: If you do not disable the Detect Double Feed setting and a double feed error occurs, remove the plastic or laminated card from the input tray and reload it. Press the double feed detection skip button to disable the Detect Double Feed feature and scan again.
Plastic and Laminated Card Specifications Parent topic: Loading Originals Related references Plastic and Laminated Card Specifications Related topics Scanning Plastic and Laminated Card Specifications You can load original plastic and laminated cards that meet these specifications in your scanner. Paper type Paper size Paper thickness Loading capacity Plastic cards, embossed (ISO781A ID-1 compliant) 2.1 × 3.3 inches (54 × 85.6 mm) 0.05 inch (1.24 mm) maximum 1 card (horizontal) 0.03 inch (0.
2. Pull out the output tray and its extension, and open the stopper. Note: If you are loading originals that are 15.5 inches (393.8 mm) or longer, do not pull out the input or output tray extensions and do not open the stopper. 3. Slide the input tray edge guides all the way out.
4. Load envelopes vertically in the input tray with the printable side down and the flap facing as shown. Slide in the envelopes until they meet resistance.
5. Do one of the following to load a photo, or folded or irregularly shaped originals: • For a Letter- or A4-size or larger original, fold it as shown and place it in the center of an optional carrier sheet. Make sure the illustration on the front edge of the carrier sheet is facing up. • For a photo or an irregularly shaped original, load it in the center of an optional carrier sheet with the printed side face down. Make sure the illustration on the front edge of the carrier sheet is facing up.
6. Load the carrier sheet in the input tray as shown until it meets resistance.
Photo or irregularly shaped original 7. Slide the edge guides against the edges of the original or carrier sheet. 8. Turn off the Detect Double Feed setting on the Main Settings tab in Epson Scan 2 when scanning special originals.
9. If necessary during scanning, adjust the position of the stopper on the output tray extension to fit the ejected originals. Note: If thicker paper does not eject properly or falls from the output tray, push in the output tray and allow the originals to eject freely onto the surface below the scanner. If the scanned images are affected by the originals ejecting below the scanner, try placing the scanner on the edge of a table where the ejected originals can drop freely.
Paper type Paper size Paper thickness Loading capacity Irregularly shaped originals Up to this size: A4 (8.3 × 11.7 inches [210 × 297 mm]) 0.012 inch (0.
Wi-Fi Networking See these sections to use your scanner over a Wi-Fi network. Note: You can set up network scanning to your scanner through the optional Epson Network Interface Unit (ES-400/ES-500W/ES-500WR) or through a direct connection to your scanner (ES-500W/ES500WR).
If your product has an option to set an administrator password, change the default administrator password to deter access by unauthorized users to personal data stored on your product, such as IDs, passwords, and contact lists. Parent topic: Wi-Fi Networking Connecting to an Existing Wi-Fi Network You can set up your scanner to communicate with your computer using a wireless router. The wireless router can be connected to your computer over a wireless or wired network.
Manually Connecting to a Wi-Fi Network Wi-Fi Protected Setup (WPS) Setting Up Network Scanning Parent topic: Wi-Fi Networking Manually Connecting to a Wi-Fi Network You can manually connect the scanner to a Wi-Fi network by entering the network names (SSIDs) and passwords for your wireless network router and scanner (ES-500W/ES-500WR). You must have a computer with a wireless adapter to set up the connection.
Note: To check if your router is WPS-enabled, look for a button labeled WPS on your router. If there is no hardware button, there may be a WPS setting in the software for the device. Check your network product documentation for details.
Parent topic: Wi-Fi Protected Setup (WPS) Related tasks Setting Up Network Scanning Using WPS PIN Mode to Connect to a Network If you have a WPS-enabled wireless router that supports PIN mode, you can use Wi-Fi Protected Setup (WPS) PIN mode to connect your scanner to the network (ES-500W/ES-500WR). 1. Open the scanner's input tray. 2. Press and hold the Wi-Fi button and the Wi-Fi connect button on the scanner simultaneously for at least three seconds, then release them when the Wi-Fi light flashes blue.
If you are connecting through a direct connection to your scanner, first manually configure your scanner to connect to your network. Then follow the instructions here to set up your computer for network scanning using the Epson Scan 2 Utility. Your scanner must be turned on and connected to the network. Note: Make a note of the IP address or host name of the scanner or the optional Epson Network Interface Unit so you can enter it in these steps. 1.
You see a screen like this: 4. Do one of the following: • Under Search for Network, select the IP address of your Epson Network Interface Unit or scanner and click Add. • Select the Enter address setting, type in the IP address or host name of your Epson Network Interface Unit or scanner, and click Add. 5. Click OK to check the connection. You see a confirmation message. 6. Click OK to save your settings and close the Epson Scan 2 Utility. 7.
Parent topic: Connecting to an Existing Wi-Fi Network Related tasks Scanning to Network Computers from the Network Interface Unit - Windows Determining the Scanner's IP Address If you have multiple scanners on your network, you need to know the IP address of the scanner when setting up network scanning. 1. Do one of the following to start EpsonNet Config: • Windows 10: Click > EpsonNet > EpsonNet Config. • Windows 8.x: Navigate to the Apps screen and select EpsonNet Config.
Parent topic: Wi-Fi Networking Network Interface Unit Control Panel 1 2 power button (turns the unit on and off) LCD screen (displays status, operations, and error messages) 3 settings button (selects product settings, network settings, and maintenance options) 4 Reset button (returns the LCD to the default screen) 5 Stop button (cancels scanning) 6 7 OK button and arrows (use the arrows to highlight an option and the OK button to select it) start button (starts scanning when networking is enable
Related tasks Setting Up Network Scanning Scanning to Network Computers from the Network Interface Unit - Windows You can scan to a network computer directly from the Epson Network Interface Unit (Windows). You first set up a scan job in Document Capture Pro and then select the computer you want to send the scanned file to. Note: If you installed the Epson ScanSmart software (ES-500W/ES-500WR), pressing the OK button on the Epson Network Interface Unit starts Epson ScanSmart instead.
Press and hold the features. When the Wi-Fi button on the scanner for at least three seconds to disable the Wi-Fi Wi-Fi light and the AP mode light turn off, Wi-Fi is disabled. Parent topic: Wi-Fi Networking Restoring Default Network Settings If you need to solve a problem with your network connection, you can restore all network settings to their defaults (ES-500W/ES-500WR). 1. Turn off your scanner. 2. Press and hold the Wi-Fi button and the lights turn on. Then release the buttons. 3.
Scanning You can scan your originals and save them as digital files. Note: For instructions on scanning with Epson ScanSmart, see the help information in Epson ScanSmart or click here to access the Epson ScanSmart User's Guide.
Note: If you did not install Epson ScanSmart, make sure Epson Scan 2 and either Document Capture Pro (Windows) or Document Capture (Mac) are installed on the computer connected to the scanner. Document Capture Pro (Windows) and Document Capture (Mac) do not support scanning from the start button on your scanner over a wireless network (ES-500W/ES-500WR). Launch Epson Scan 2 before scanning from the start button on your scanner. 1. Make sure the scanner is connected to your computer or network. 2.
• Windows (other versions): Click or Start, and select All Programs or Programs. Select Epson Software > Document Capture Pro. You see the Document Capture Pro window. 2. If you see a Switch to Simple View button in the upper right corner of the window, click it. You see a window like this: 3. Click the Job Settings button. Note: If you do not see the button, click the < symbol in the Job bar.
You see a window like this: 4. To add a scan job, click the necessary, and click OK. New Job icon, enter a name for the new job, select settings as You can now use the new scan job when you scan with Document Capture Pro. Note: See the Help information in Document Capture Pro for details. 5. To assign a scan job to the start button, click the 6. Select the job that you want to assign to the Button Assignment icon. start button from the drop-down list. 7. Click OK, then click OK again.
Note: If you installed the Epson ScanSmart software, pressing the start button on your scanner starts Epson ScanSmart instead. For instructions on scanning with Epson ScanSmart, see the help information in Epson ScanSmart or click here to access the Epson ScanSmart User's Guide. Note: If you did not install Epson ScanSmart, Document Capture Pro (Windows) and Document Capture (Mac) do not support scanning from the start button on your scanner over a wireless network (ES500W/ES-500WR).
5. Select the job that you want to assign to the start button. 6. Click OK. Parent topic: Starting a Scan from a Scanner Button Starting a Scan Using the Epson Scan 2 Icon You can start the Epson Scan 2 program to select scan settings, scan, and save the scanned image to a file. Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section.
You see an Epson Scan 2 window like this: 59
Parent topic: Starting a Scan Starting a Scan from a Scanning Program You can start Epson Scan 2 from a TWAIN-compliant scanning program to select scan settings, scan, and open the scanned image in the program. Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section.
You see an Epson Scan 2 window like this: 61
Parent topic: Starting a Scan Scanning with Document Capture Pro in Standard View You can use Document Capture Pro in Standard View to select settings, preview, and change the scanned file settings as necessary. Note: The settings may vary, depending on the software version you are using. See the help information in Document Capture Pro for details. 1. Load your original in the product. 2.
4. Select Scan Settings from the Scan Setting Name list (or select Scan > Scan Settings from the menu bar). You see a window like this: 5. Select any displayed settings you want to use and click OK. Note: See the help information in Document Capture Pro for details. 6. Click Scan.
You see a preview of your scan in the Document Capture Pro window. Note: You may have to close the Epson Scan 2 window to view your scan in the Document Capture Pro window. 7. If you would like to scan additional originals and add them to the current captured images, click the Add Page(s) icon and follow the instructions on the screen. 8. Check the scanned images and edit them as necessary. Note: See the help information in Document Capture Pro for details. 9.
Related tasks Scanning in Epson Scan 2 Related topics Loading Originals Scanning with Document Capture Pro in Simple View You can use Document Capture Pro in Simple View to quickly select options and scan. Note: The settings may vary, depending on the software version you are using. See the help information in Document Capture Pro for details. 1. Load your original in the product. 2.
You see a window like this: 4. Click Select Scanner and select your scanner from the scanner list, if necessary. 5. If you want to use a scan job, click one of the job icons in the Job section of the window to complete and send your scan with one click. Note: If you do not see any icons, click the V symbol next to the Job Settings button.
6. If you want to select scan settings for a particular destination, click the Scan Settings button, select any displayed settings you want to use, and click OK. Note: See the help information in Document Capture Pro for details. If you do not see the Scan Settings button, click the < symbol in the Scan and... bar. 7. Click one of the destination icons in the Scan and... section of the window. Your product starts scanning and you see the settings window. 8.
Related tasks Scanning in Epson Scan 2 Related topics Loading Originals Scanning with Document Capture - Mac When you scan with Document Capture, the program automatically saves your scanned file on your computer in the folder you specify. You can select settings, preview, and change the scanned file settings as necessary. Note: The settings may vary, depending on the software version you are using. See the Help information in Document Capture for details. 1. Load your original in the product. 2.
You see a window like this: Note: If you want to use a scan job that you created instead, select it from the Job list in the Document Capture window, click the Start Job button, and skip the rest of these steps. 4. Select any displayed scan settings you want to use. Note: See the Help information in Document Capture for details. 5. If you want to select detailed scan settings, close the Scan Settings window, open the Scan menu at the top of the Mac desktop, and select Displays the EPSON Scan Setup Screen.
You see a preview of your scan in the Document Capture window. Note: You may have to close the Epson Scan 2 window to view your scan in the Document Capture window. 8. If you would like to scan additional originals and add them to the current captured images, click the + icon, select Acquire from Scanner, and repeat the previous steps. 9. Check the scanned images and edit them as necessary. 10. Click one of the Destination icons to choose where to send your scanned files.
Related topics Loading Originals Scanning in Epson Scan 2 Epson Scan 2 automatically scans your document and saves the scanned file in JPEG format in your operating system's Documents or My Documents folder, or opens it in your scanning program. You can select settings, preview, and change the scanned file settings as necessary. 1. Load your original in the product. 2. Start Epson Scan 2.
You see this window: 72
Note: The Document Source setting is automatically set to ADF for your product. 3. If you want to scan different size originals by loading them into the ADF one by one, check the Automatic Feeding Mode checkbox. Scanning begins as soon as you load each original. 4. Select the Scanning Side setting that matches the sides of the original that you want to scan. 5. Select the Document Size setting that matches the size of your original, or select Auto Detect to have Epson Scan 2 automatically detect the size.
Epson Scan 2 previews your original and displays the results in the Epson Scan 2 window. 11. Reinsert your original into the ADF. 12. If scanning an original in a carrier sheet or other special original, see the link below for other setting requirements for special documents. 13. Select the format in which you want to save your scanned file as the Image Format setting. If necessary, select Options and select any desired format options. 14. Enter the file name for your scanned file in the File Name field.
15. Select the location in which you want to save your scanned file as the Folder setting. If necessary, select Select to create a new folder. 16. Click Scan. The product scans your original and saves the scanned file in the location you specified. 17. If you selected the Automatic Feeding Mode setting, place your next original in the ADF for scanning. When you finish scanning originals, click Finish.
Skip Blank Pages If the scanner detects marks from the other side of a blank page and adds the marks to the scanned image, adjust this setting to prevent this. Detect Double Feed Detects a double-feed paper error in the ADF. If you are scanning an original envelope or plastic card, select Off.
Additional Scanning Settings - Advanced Settings Tab You can select these additional scanning settings on the Epson Scan 2 Advanced Settings tab. Not all adjustment settings may be available, depending on other settings you have chosen.
Text Enhancement Sharpens the appearance of letters in text documents. Auto Area Segmentation Makes black and white images clearer and text recognition more accurate by separating the text from the graphics. Dropout The scan will not pick up the color you select. This setting is available only if you select Grayscale or Black & White as the Image Type setting. Color Enhance Enhances the shades of the color you select in the scanned image.
Scanning Settings for Special Documents You need to select specific options on the Main Settings tab in Epson Scan 2 when scanning special originals. Type of original Required settings Envelope Select Off as the Detect Double Feed setting. Plastic cards Select Plastic Card (Landscape) as the Document Size setting and Off as the Detect Double Feed setting.
JPEG (*.jpg) An image format that lets you highly compress image data. However, the higher the compression, the lower the image quality. (The TIFF format is recommended when you need to modify or retouch your scanned image.) PNG (*.png) An image format that does not lose quality during editing. TIFF (*.tif) A file format created for exchanging data between many programs, such as graphic and DTP software. Multi-TIFF (*.
Increase the resolution setting in your scanning software. Increase the resolution by the same amount you will increase the image size to retain a high image quality. For example, if the resolution is 300 dpi (dots per inch) and you will double the image size later, change the resolution setting to 600 dpi. • You will scan the image at 100% or smaller size.
3. Touch the NFC antenna of your Android device to the NFC tag on your product. Note: The location of your Android device's NFC antenna varies. See your mobile device documentation for more details. Epson DocumentScan opens on your device and connects to the scanner automatically. Note: If you do not have Epson DocumentScan installed, the app store page for the Epson DocumentScan app opens on your device. Install Epson DocumentScan and repeat this step. 4.
Scanning Special Projects Your product's scanning software offers various options to help you quickly complete special scan projects. Note: For instructions on scanning with Epson ScanSmart, see the help information in Epson ScanSmart or click here to access the Epson ScanSmart User's Guide.
You see a window like this: 4. Click the Scan Settings button, then click Detailed Settings. Note: If you do not see any icons, click the V symbol next to the Job Settings button.
You see an Epson Scan 2 window like this: 85
5. Select Double-Sided as the Scanning Side setting. 6. Select the original document size or Auto Detect as the Document Size setting. 7. Select one of the following as the Stitch Images setting: • Top&Bottom: Places the scanned images one above the other. • Left&Right: Places the scanned images side by side. 8. Select the Advanced Settings tab and set the Edge Fill setting to None. 9. Click Save. 10. Click OK. 11. Click Scan. The scanned image is displayed.
You see the Document Capture Pro window. 3. If you see a Switch to Simple View button in the upper right corner of the window, click it. You see a window like this: 4. Click the Scan Settings button. Note: If you do not see any icons, click the V symbol next to the Job Settings button.
You see a window like this: 5. Select any displayed settings you want to use and click OK. Note: See the help information in Document Capture Pro for details. 6. Click one of the destination icons (except Print) in the Scan and... section of the window. Your product starts scanning and you see the settings window. 7. Select the Apply job separation checkbox. 8. Click Separation Settings.
You see a window like this: 9. Select the method you used to separate the originals as the Separator setting. Note: See the help information in Document Capture Pro for details. 10. If necessary, select Create Folder and select a folder name. 11. Select any other folder naming settings you want and click OK, then click OK again. Your originals are saved into separate files and folders as specified.
Saving Scanned Documents as a Searchable PDF Using Epson Scan 2 You can scan a document and save the text in a searchable PDF. In a searchable PDF, text is recognized using Optical Character Recognition (OCR) and then embedded in the scanned original. Note: You must download and install the required Epson Scan 2 OCR Component to scan using OCR with Epson Scan 2.
8. Select any of the options on the General tab. 9. Select the Text tab. 10. Make sure the language used in the document text is selected as the Text Language setting. 11. Click OK. 12. Confirm the File Name setting and select a Folder setting for your document. 13. Click Scan. The scanned image is saved as a searchable PDF.
You see a window like this: Note: You may need to select your scanner from the scanner list. 3. Click the Scan icon.
You see a window like this: Note: If you want to use a scan job that you created instead, select it from the Job list in the Document Capture window, click the Start Job button, and skip the rest of these steps. 4. Select any displayed scan settings you want to use. Note: See the Help information in Document Capture for details. 5. If you want to select detailed scan settings, close the Scan Settings window, open the Scan menu at the top of the Mac desktop, and select Displays the EPSON Scan Setup Screen.
You see a preview of your scan in the Document Capture window. Note: You may have to close the Epson Scan 2 window to view your scan in the Document Capture window. 8. If you would like to scan additional originals and add them to the current captured images, click the + icon, select Acquire from Scanner, and repeat the previous steps. 9. Check the scanned images and edit them as necessary. 10. Open the File menu at the top of the Mac desktop and select Save As. 11.
Parent topic: Scanning Special Projects Related topics Loading Originals Saving a Scan as an Office Format File - Windows You can use Document Capture Pro (Windows) to save your scans in one of the following Microsoft Office file formats: Microsoft Word (.docx), Microsoft Excel (.xlsx), or Microsoft PowerPoint (.pptx). Note: The settings may vary, depending on the software version you are using. See the help information in Document Capture Pro for details. 1. Load your original in the product. 2.
4. Click the Scan Settings button. Note: If you do not see any icons, click the V symbol next to the Job Settings button. You see a window like this: 5. Select any displayed settings you want to use and click OK. Note: See the help information in Document Capture Pro for details. 6. Click one of the destination icons (except Print) to choose where to send your scanned files. Your product starts scanning and you see the settings window. 7.
8. Click Option to display additional settings. 9. Select any additional settings as necessary and click OK. Note: See the help information in Document Capture Pro for details. 10. Confirm your settings and click OK. Your originals are saved in the Office file format you selected.
You see a window like this: Note: You may need to select your scanner from the scanner list. 3. Click the Scan icon.
You see a window like this: Note: If you want to use a scan job that you created instead, select it from the Job list in the Document Capture window, click the Start Job button, and skip the rest of these steps. 4. Select any displayed scan settings you want to use. Note: See the Help information in Document Capture for details. 5. If you want to select detailed scan settings, close the Scan Settings window, open the Scan menu at the top of the Mac desktop, and select Displays the EPSON Scan Setup Screen.
You see a preview of your scan in the Document Capture window. Note: You may have to close the Epson Scan 2 window to view your scan in the Document Capture window. 8. If you would like to scan additional originals and add them to the current captured images, click the + icon, select Acquire from Scanner, and repeat the previous steps. 9. Check the scanned images and edit them as necessary. 10. Open the File menu at the top of the Mac desktop and select Save As. 11.
13. Click one of the Destination icons to choose where to send your scanned file. (If you cannot see all of the icons below, click the arrow next to the icons.) 14. Depending on the destination you chose, click OK or Send to complete the operation. Parent topic: Scanning Special Projects Related topics Loading Originals Scanning to a SharePoint Server or Cloud Service - Windows You can use Document Capture Pro to upload scanned images to a SharePoint server or a cloud service.
You see a window like this: 4. Click the Scan Settings button. Note: If you do not see any icons, click the V symbol next to the Job Settings button.
You see a window like this: 5. Select any displayed settings you want to use and click OK. Note: See the help information in Document Capture Pro for details. 6. Click one of the cloud server or service destination icons in the Scan and... section of the window. Your product starts scanning and you see the settings window. Note: If you cannot see all of the icons, the service software may not be installed or the service may not be available on your platform. 7.
8. Adjust any settings and click OK. Note: See the help information in Document Capture Pro for details. Your originals are uploaded to the indicated server or cloud service.
Using the Optional Flatbed Scanner Dock - Windows The optional flatbed scanner dock combines your document scanner with a flatbed scanner into a single unit (ES-400). This allows you to scan thick or over-sized originals, such as cardboard and books, that won't fit into the document scanner's ADF. You must purchase a flatbed scanner (Epson Perfection V19/V39) to use the optional flatbed scanner dock.
1 Stopper 2 Output tray extension 3 Scanner cover/output tray 1 USB port 1 (for connecting flatbed dock to computer) 2 USB port 2 (for connecting flatbed dock to document scanner) 3 Power inlet Parent topic: Using the Optional Flatbed Scanner Dock - Windows Scanning from the Flatbed Scanner Dock See these sections to scan when using the optional flatbed scanner dock.
Caution: Make sure the scanner is placed on a flat surface. Do not place heavy objects on the scanner glass and do not press on the glass with too much force, or it may damage the scanner. Do not leave photos on the scanner glass for an extended period, or they may stick to the glass. 1. Close the document scanner's output tray.
2. Open the flatbed scanner cover.
3. Place your original facedown on the scanner glass with the top edge facing as shown. Slide the original to the edges of the indicated corner.
Note: Place your original 0.1 inch (2.5 mm) from the top and side edges of the scanner glass as shown in order to avoid cropping. If you are scanning multiple photos at once, place them at least 0.8 inch (20 mm) apart from each other. 4. Close the flatbed scanner cover gently to keep your original in place. If you are scanning a book or other thick document, hold the scanner cover down as you scan. 5. Start Epson Scan 2. 6. Select Scanner Glass as the Document Source setting. 7.
• Extend the output tray a little longer than the length of the original and move the stopper forward or backward as necessary.
For originals between 8.2 inches and 11.7 inches (210 mm to 297 mm) long: • Open and extend the document scanner's input tray, open the flatbed scanner's stopper, and slide the stopper forward or backward so that it is a little longer than the length of the original. (Do not open the output tray on the document scanner.
For originals that are 14 inches (356 mm) or longer: • Open the document scanner's input tray. Leave the output tray closed, and close the flatbed and document scanner's stoppers. Parent topic: Scanning from the Flatbed Scanner Dock Related tasks Scanning from the Docked Flatbed Scanner Scanning in Epson Scan 2 Cleaning the Flatbed Scanner Dock To keep your product working at its best, you should clean it several times a year.
1. Turn off the document scanner using the power button. Note: There is no power button on the flatbed scanner. 2. Unplug the AC power cord and disconnect the USB cable that connects the flatbed scanner dock to the computer. 3. Clean the outer case with a cloth dampened with mild detergent and water. 4. If the scanner glass is dirty, clean it with a soft dry cloth.
Transporting the Flatbed Scanner Dock If you need to ship your product, transport it a long distance, or store it for an extended period, prepare it for transportation as described here. Note: If you are transporting only the flatbed scanner dock (without the document scanner), follow the installation instructions that came with the flatbed scanner dock in reverse to remove the flatbed scanner and dock from the document scanner. 1. Turn off the document scanner using the power button.
3. Lift the entire scanner unit as shown, making sure to keep it level during transport. 4. Place the scanner unit in its original packing materials if possible, or use equivalent materials with cushioning around the scanner. Caution: Avoid turning the scanner upside down when transporting it or you may damage the scanner.
Cleaning and Transporting Your Scanner See these sections if you need to clean or transport your scanner. Cleaning Your Scanner Cleaning Inside Your Scanner Checking the Scanner Roller Counter Replacing the Scanner Rollers Transporting Your Scanner Cleaning Your Scanner To keep your product working at its best, you should clean it several times a year. Caution: Do not use a hard brush, alcohol, or paint thinner to clean the product or you may damage it.
2. Disconnect any connected cables. 3. Pull down on the cover open lever and open the scanner cover. 4. Use a genuine Epson cleaning kit or a soft, moist cloth to wipe off any dust or dirt on the glass scanning surfaces and the rollers inside the scanner cover. If the glass surface is stained with grease or some other hard-to-remove material, use a genuine Epson cleaning kit to remove stains.
Use a small amount of cleaner on the cleaning cloth to remove the stains. Wipe off all remaining liquid. Caution: Do not spray glass cleaner directly on the scanning surfaces. Be careful not to place too much force on the glass. 5. Use a cotton swab to wipe off any dust or dirt on the sensors. Caution: Do not use liquid or glass cleaner on the cotton swab.
6. Wipe off any dust or dirt on the separation roller using a genuine Epson cleaning kit or a soft, moist cloth. Caution: Use only a genuine Epson cleaning kit or soft, moist cloth to clean the roller; using a dry cloth may damage the surface of the roller.
7. Wipe off any dust or dirt on the pickup roller using a genuine Epson cleaning kit or a soft, moist cloth. Caution: Use only a genuine Epson cleaning kit or soft, moist cloth to clean the roller; using a dry cloth may damage the surface of the roller. 8. Plug in the AC adapter and press the power button to turn on the scanner. 9. Hold down the start button for at least two seconds while opening the scanner cover. The rollers on the bottom move momentarily, and then the scanner enters cleaning mode.
moist cloth to wipe off any dust or dirt on the rollers as they rotate. Repeat this step until the rollers are clean. 10. Close the scanner cover. Parent topic: Cleaning and Transporting Your Scanner Checking the Scanner Roller Counter Check the scanner roller counter to determine when your rollers need to be replaced. When you replace the scanner rollers, reset the scanner roller counter so you know when you may need to replace the rollers again. 1.
• Windows (other versions): Click Scan 2 > Epson Scan 2 Utility. or Start > All Programs or Programs > EPSON > Epson • Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility. 3. Click the Counter tab. You see a screen like this: 4. If the number in the Number of Scans field exceeds the number displayed as the Life Cycle of the rollers, it is time to replace the rollers. 5. Close the Epson Scan 2 Utility.
Note: The illustrations show the ES-500W/ES-500WR, but the instructions are the same for the ES-400. 1. Turn off the scanner. 2. Unplug the AC adapter. 3. Disconnect any connected cables. 4. Pull down on the cover open lever and open the scanner cover.
5. Press down on the pickup roller cover latch and pull up the cover to remove it.
6. Pull down the tab on the pickup rollers and slide the rollers to the right to remove them. 7. To install the new pickup rollers, align the notches on the roller unit and slide it to the left. Press up on the tab to secure the rollers.
8. Align the bottom edge of the pickup roller cover into the notches as shown and press it down until it clicks into place. Note: If you are not able to close the cover, the pickup rollers are not installed correctly. Remove the roller unit and reinstall it, then try to close the cover again.
9. Squeeze the tabs on the sides of the separation roller cover and open the cover. Caution: Be careful not to apply too much force when opening the cover. 10. Slide the separation roller to the left and remove it.
11. To install a new separation roller, insert the end of the roller into the hole on the right side and lower the other end of the roller into place. 12. Close the separation roller cover until you hear it click into place. Note: If you are not able to close the cover, the roller is not installed correctly. Remove the roller and reinstall it, then try to close the cover again. 13. Close the scanner cover. 14. Connect any disconnected cables. 15. Plug in the AC adapter and turn on the scanner. 16.
Resetting the Scanner Roller Counter When you replace the scanner rollers, reset the scanner roller counter so you know when you may need to replace the rollers again. 1. Make sure the scanner is turned on and connected to your computer. 2. Do one of the following to open the Epson Scan 2 Utility: • Windows 10: Click and select EPSON > Epson Scan 2 Utility. • Windows 8.x: Navigate to the Apps screen and select Epson Scan 2 Utility. • Windows (other versions): Click Scan 2 > Epson Scan 2 Utility.
4. Click Reset. The Number of Scans field changes to 0 (zero). 5. Close the Epson Scan 2 Utility. Parent topic: Replacing the Scanner Rollers Transporting Your Scanner If you need to ship your product, transport it a long distance, or store it for an extended period, prepare it for transportation as described here. 1. Turn off the scanner and unplug the AC adapter. 2. Disconnect any connected cables. 3. Close the input tray and the output tray. Note: Make sure the output tray is securely closed. 4.
Solving Problems Check these sections for solutions to problems you may have using your product. Scanner Light Status Solving Scanning Problems Solving Network Scanning Problems Solving Scanned Image Quality Problems Solving Flatbed Scanner Dock Problems Uninstall Your Scanner Software Where to Get Help Scanner Light Status You can often diagnose problems with your scanner by checking its lights.
5 slow mode light ES-500W/ES-500WR 1 AP mode light 2 Wi-Fi light 3 ! error light 4 automatic feeding mode light 5 ready light 6 double feed detection skip light 7 slow mode light Light status Condition/solution The ! error light is flashing slowly A paper jam or a double feed has occurred. Remove any paper loaded in the input tray. If the light continues to flash, a scanner error may have occurred. Turn the scanner off and then back on again.
Light status Condition/solution The following lights are flashing quickly: A fatal error has occurred. Try the following: • ! error • ready • AP mode (ES500W/ES-500WR) • Wi-Fi (ES-500W/ES500WR) The ready light is off and the following lights are on: • Check the scanner connection to your computer to make sure it is secure. • Turn the scanner off and then back on again. If the error continues, the scanner may be malfunctioning. Contact Epson for support.
Parent topic: Solving Problems Related references Original Jams in Scanner Where to Get Help Related topics Loading Originals Wi-Fi Networking Scanning Solving Scanning Problems Check these solutions if you have problems scanning with your product.
Scanner Button Does Not Work as Expected If the scanner button does not start the correct program or perform the correct action, try these solutions: • Document Capture Pro (Windows) and Document Capture (Mac) do not support using the start button to scan over a wireless connection (ES-500W/ES-500WR). Connect the scanner using a USB cable or launch Epson Scan 2 before scanning from the button on your scanner.
• Make sure the connection between the scanner and your computer is secure. • If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it. • In Windows, be sure that the scanner is listed under Imaging Devices in the Device Manager. • Connect the scanner directly to the computer. The scanner may not work properly when connected through a USB hub.
• If you upgraded your operating system but did not reinstall Epson Scan 2, try reinstalling it. • If you are using a TWAIN-compliant program, make sure that the correct product is selected as the Scanner or Source setting.
Original Jams in Scanner If an original has jammed inside the scanner, follow these steps: Note: The illustrations show the ES-500W/ES-500WR, but the instructions are the same for the ES-400. 1. Turn off your scanner. 2. Remove all originals from the input tray. 3. Pull down the cover open lever and open the scanner cover.
4. Gently pull out any jammed originals from inside the scanner. 5. Gently pull out any jammed originals from the output tray.
6. Close the scanner cover. 7. Carefully follow all loading instructions when you reload originals. If originals jam in the scanner frequently, try the following: • Press the slow mode button to slow down the scanning speed. • Close the output tray and let the originals fall freely onto the surface below the scanner. • If the roller counter is nearing end of life, replace the roller assembly kit.
Solving Network Scanning Problems Check these solutions if you have problems scanning over a network (ES-500W/ES-500WR). Cannot Scan Over a Network Scanner Cannot Connect to a Wireless Router Parent topic: Solving Problems Cannot Scan Over a Network If you cannot start Epson Scan 2 when scanning over a network, try these solutions: • If you cannot scan from the start button on the scanner, make sure you restarted your computer after installing the scanning software.
Related topics Wi-Fi Networking Scanner Cannot Connect to a Wireless Router If your scanner has trouble finding or connecting to a wireless router, try these solutions: • If you are connecting the scanner via Wi-Fi Protected Setup (WPS), make sure you activate WPS on your scanner within 2 minutes of activating WPS discovery mode on the router by pressing the WPS button or enabling the WPS setting in your router firmware. • Make sure to place your scanner within contact range of your router.
• Check that the scanner's IP address is set correctly. Parent topic: Solving Network Scanning Problems Related topics Wi-Fi Networking Solving Scanned Image Quality Problems Check these sections if a scanned image on your computer screen has a quality problem.
• Operate the scanner on a flat, stable surface. • Make sure the originals are ejecting properly. • Adjust these Epson Scan 2 settings (if available) and try scanning again: • Select the Text Enhancement setting. • If the Image Type setting is Black & White, adjust the Threshold setting. • Increase the Resolution setting. • Set the Image Type to Grayscale.
Related tasks Scanning in Epson Scan 2 Ripple Patterns Appear in an Image You may see a ripple pattern (called a moiré) in scanned images of printed documents. This is caused by interference from differing pitches in the scanner's screen and your original's halftone screen. To reduce this effect, adjust these Epson Scan 2 settings (if available) and try scanning again: • Select the Descreening setting. • Select a lower Resolution setting.
• Document Capture (Mac): Click the Scan button and select Main Settings from the Scan window. Select Document Size and then adjust the cropping area shown in the Crop Margins for Size "Auto" setting. • In Epson Scan 2, select the Advanced Settings tab. Set the Edge Fill setting to None.
Line of Dots Appears in All Scanned Images Back of Original Image Appears in Scanned Document Parent topic: Solving Problems Scanned Image Edges are Cropped If the edges of a scanned image are cropped, make sure your original is placed correctly for scanning. If necessary, move your original away from the edges of the scanner glass slightly.
Uninstalling Scanner Software - Mac Parent topic: Solving Problems Uninstalling Scanner Software - Windows You can uninstall and then re-install your scanner software to solve certain problems. 1. Turn off the scanner. 2. Disconnect any interface cables. 3. Do the following to uninstall each of your scanning software programs, then follow any on-screen instructions: • Windows 10: Click and select (Settings) > Apps > Apps & features. Select the scanner software program and click Uninstall. • Windows 8.
6. Click Uninstall. 7. Follow the on-screen instructions to uninstall the software. 8. To reinstall your scanner software, see the Start Here sheet for instructions. Note: If you find that re-installing your scanner software does not solve a problem, contact Epson. Parent topic: Uninstall Your Scanner Software Where to Get Help If you need to contact Epson for technical support services, use the following support options. Internet Support Visit Epson's support website at epson.com/support (U.S.), epson.
Purchase Supplies and Accessories You can purchase genuine Epson accessories at epson.com (U.S. sales), epson.ca (Canadian sales), or epson.com.jm (Caribbean sales). You can also purchase accessories from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada.
Technical Specifications These sections list the technical specifications for your scanner. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S) or this site (Canada) for information on how to return your Epson products for proper disposal.
• macOS 10.12.x • OS X 10.11.x • OS X 10.10.x • OS X 10.9.x • OS X 10.8.x • OS X 10.7.x • OS X 10.6.8 To use the Epson ScanSmart software, your Mac must use one of these operating systems: • macOS 10.13.x • macOS 10.12.x • OS X 10.11.x Note: The UNIX File System (UFS) for OS X and Fast User Switching on OS X is not supported. Note: For the latest product software available for your operating system, visit the Epson support site at epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.
Document size Maximum: 8.5 × 240 inches (215.9 × 6096 mm) Minimum: 2 × 2 inches (50.8 × 50.8 mm) With Epson ScanSmart (ES-500WR): • Receipts scanned at 301 dpi or more: up to 8.5 × 15.5 inches (215.9 × 393.8 mm) • Receipts scanned at 300 dpi or less: up to 3.14 × 26 inches (79 × 660 mm) at a width of 3.14 inches (79 mm) or less • Receipts scanned at 300 dpi or less: up to 8.5 × 36 inches (215.9 × 914.4 mm) at a width of 3.
Interface* SuperSpeed USB 3.0 (backward-compatible with USB 1.1) IEEE802.11b/g/n (ES-500W/ES-500WR) Ethernet 1000BASE-T/100BASE-TX/10BASE-T (via optional Network Interface Unit) NFC Simple Tag (ES-500W/ES-500WR); no interface with scanner controller; Android 4.0 or later required) Light source RGB LED * You cannot use a USB and network connection at the same time. Parent topic: Technical Specifications Dimension Specifications Height 6.9 inches (176 mm) Width 11.7 inches (296 mm) Depth 6.
Power consumption Operating: 17 W (approximate) (USB connection) Ready mode: 9.2 W (approximate) Sleep mode: 1.2 W (approximate) Power off mode: 0.1 W (approximate) AC Adapter AC adapter model 100 to 240 V model: A471H 220 to 240 V model: A472E Rated input current 1.
Network Interface Specifications (ES-500W/ES-500WR) Wi-Fi Wireless LAN standard IEEE802.11 b/g/n Wireless security WPA2-PSK (AES); WPA2 compliant support for WPA/WPA2 Personal WPA2-Enterprise; WPA2 compliant with support for WPA/WPA2 Enterprise WEP (64/128 bit) Frequency range 2.4 GHz Communication mode Infrastructure mode Ad hoc mode; not supported for IEEE802.11n AP mode; not supported for IEEE802.
Security Protocol SSL/TLS HTTPS (Server/Client) SMTPS (Client) STARTTLS Root certificate (Client) Root certificate updating (Client) CA-signed certificate (Server) CA certificate (Server) CSR generation (Server) Self-signed certificate (Server) EC key CSR/self-signed certificate generation (Server) Certificates/Secret key imports (Server) Authentication for email sending POP before SMTP, APOP, SMTP Authentication MIB accessing Authentication/Encryption SNMPv3 Parent topic: Technical Specifications Fl
Humidity Operating: 20 to 80% (non-condensing) Storage: 20 to 85% Parent topic: Technical Specifications Safety and Approvals Specifications Scanner United States EMC: FCC part 15 Subpart B class B Canada EMC: CAN/CSA-CEI/IEC CISPR 22 Class B AC Adapter (A471H) United States Safety: UL60950-1 EMC: FCC part 15 Subpart B class B Canada Safety: CAN/CSA C22.2 No.
Parent topic: Technical Specifications 160
Notices Check these sections for important notices about your scanner. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S) or this site (Canada) for information on how to return your Epson products for proper disposal.
• Never disassemble, modify, or attempt to repair the scanner or a scanner option by yourself except as specifically explained in this guide. Caution: Radio waves from this product may adversely affect the operation of medical equipment, airplanes, or automatically controlled devices, such as pacemakers, automatic doors, or fire alarms.
• Never disassemble, modify, or attempt to repair the AC adapter by yourself except as specifically explained in the scanner's guides. • If damage occurs to the plug, replace the cord set or consult a qualified electrician. If there are fuses in the plug, make sure you replace them with fuses of the correct size and rating.
• Passports, driver's licenses, warrants of fitness, road passes, food stamps, tickets, etc. Note: Copying these items may also be prohibited by law. Restriction on disassembling and decompiling You may not disassemble, decompile, or otherwise attempt to derive the source code of any software included with this product. Parent topic: Notices Default Delay Times for Power Management for Epson Products This product will enter sleep mode after a period of nonuse.
memorializes a transaction in interstate commerce, and (c) this Section 1 shall survive termination of this Agreement. 1.3 Pre-Arbitration Steps and Notice. Before submitting a claim for arbitration, you and Epson agree to try, for sixty (60) days, to resolve any Dispute informally. If Epson and you do not reach an agreement to resolve the Dispute within the sixty (60) days), you or Epson may commence an arbitration. Notice to Epson must be addressed to: Epson America, Inc.
declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claim. In some instances, the costs of arbitration can exceed the costs of litigation and the right to discovery may be more limited in arbitration than in court. The arbitrator's award is binding and may be entered as a judgment in any court of competent jurisdiction. You may choose to engage in arbitration hearings by telephone.
1.7 Opt-out.
Parent topic: Notices Copyright Notice All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko Epson Corporation. The information contained herein is designed only for use with this Epson product. Epson is not responsible for any use of this information as applied to other products.
THE SOFTWARE IS PROVIDED "AS-IS" AND WITHOUT WARRANTY OF ANY KIND, EXPRESS, IMPLIED OR OTHERWISE, INCLUDING WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
