User`s guide

Troubleshooting 49
Chapter 4
Troubleshooting
General Problems
Cannot configure the network interface or cannot print from the
network.
Cannot print even if you have assigned the IP address to the computer
and the printer.
Unable to start EpsonNet Config.
Cause What to do
The printer settings or network settings may
be wrong.
First, check to see if you can print a status sheet, as described in
“Printing a Network Status Sheet” on page 51. If you can print a
status sheet, check the network settings; otherwise, set the
interface mode of the printer’s control panel to Auto or Option.
Cause What to do
You have assigned an IP address to the
computer manually, but you assigned the
IP address to the printer by Automatic
Private IP Addressing (APIPA).
Assign the printer’s IP address so that it belongs to the same
segment of the computer. Use EpsonNet Config and the printer’s
control panel.
Cause What to do
You have added or deleted protocols
after installing EpsonNet Config.
Uninstall EpsonNet Config and then reinstall it. See “Uninstalling
Software” on page 54 and “Installing EpsonNet Config” on page
38.