Quick Guide

Where to Get Help 55
■ If network communication was interrupted while starting Epson Scan, exit
Epson Scan and restart it after a few seconds. If Epson Scan cannot restart,
turn the product off and on, and then try again. Check the
Timeout Setting
in
EPSON Scan Settings. For details, see the Epson Scan Help.
Print a Network Status Sheet
1. Press Home if necessary, then press l or r and select Setup.
2. Press
l or r and select Network Settings.
3. Press
l or r and select Confirm Network Settings.
4. Press x
Start to select Print Status Sheet.
Where to Get Help
Epson Technical Support
Internet Support
Visit Epson’s support website at epson.com/support (U.S.) or epson.ca/support
(Canada) and select your product for solutions to common problems. You can
download drivers and documentation, get FAQs and troubleshooting advice, or e-
mail Epson with your questions.
Speak to a Support Representative
Before you call Epson for support, please have the following information ready:
■ Product name (Artisan 835 Series)
■ Product serial number (on the back of the product and under the scanner
unit)
■ Proof of purchase (such as a store receipt) and date of purchase
■ Computer configuration and description of the problem
Then call:
■ U.S.: [phone], 6 AM – 8 PM, Pacific Time, Monday through Friday
and 7
AM – 4 PM on Saturday
■ Canada: [phone], 6 AM – 6 PM, Pacific Time, Monday through Friday